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~isPartOf:"CHE research paper"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Hospital
Dienstleistungsqualität
59
Service quality
59
Krankenhaus
19
Gesundheitswesen
18
Großbritannien
18
Health care system
18
United Kingdom
18
Gesundheitsversorgung
17
Health care
17
Quality management
12
Qualitätsmanagement
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service operations
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Competition
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Wettbewerb
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Consumer behaviour
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Konsumentenverhalten
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Beziehungsmarketing
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Patients
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Product quality
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Produktqualität
7
Customer satisfaction
6
Kundenzufriedenheit
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quality
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Gesundheitskosten
5
Health care costs
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Queueing theory
5
Warteschlangentheorie
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choice
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competition
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healthcare management
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hospital
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service quality
5
Hospital financing
4
Krankenhausfinanzierung
4
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Ärzte
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English
19
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Gravelle, Hugh
7
Siciliani, Luigi
7
Moscelli, Giuseppe
6
Gutacker, Nils
5
Street, Andrew
2
Akan, Mustafa
1
Ayer, Turgay
1
Ayvaci, Mehmet Ulvi Saygi
1
Bichescu, Bogdan
1
Bolling, Steven F.
1
Chalkley, Martin
1
Chandrasekaran, Aravind
1
Dai, Tinglong
1
Fazzalari, Franco L.
1
Gaughan, James
1
Goradia, Deepa
1
Gupta, Diwakar
1
Han, Lu
1
Hilafu, Haileab
1
Hopp, Wallace J.
1
Hu, Kejia
1
Hutton, John
1
Kong, Lu
1
Lahiri, Atanu
1
Lan, Yingchao
1
Laudicella, Mauro
1
Li, Jun
1
Li, Yuanchen
1
Lu, Lauren Xiaoyuan
1
Lu, Susan Feng
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Luigi, Siciliani
1
Martin, Stephen
1
Olsen, Kim Rosen
1
Rachet-Jacquet, Laurie
1
Raghunathan, Srinivasan
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Santos, Rita
1
Seidmann, Abraham
1
Tayur, Sridhar
1
Verma, Rohit
1
Vlachý, Jan
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CHE research paper
Manufacturing & service operations management : M & SOM
Health care management review : HCM review
73
International journal of hospitality management
54
Journal of health economics
40
Journal of health organization and management
36
Working paper / National Bureau of Economic Research, Inc.
36
NBER working paper series
33
Quality management journal : QMJ
32
NBER Working Paper
30
Health marketing quarterly
23
Health economics
21
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The service industries journal
14
Total quality management & business excellence
14
Ruhr economic papers
13
Discussion paper / Centre for Economic Policy Research
12
The European journal of health economics
12
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Tourism management : research, policies, practice
11
Discussion paper series / IZA
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Health economics review
9
Journal of business research : JBR
9
Journal of travel and tourism marketing
9
Technological forecasting & social change : an international journal
9
International journal of production research
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of operations management
8
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ECONIS (ZBW)
19
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1
Paying for health gains
Siciliani, Luigi
;
Gaughan, James
;
Gutacker, Nils
; …
-
2021
Persistent link: https://www.econbiz.de/10013169451
Saved in:
2
Effects of hospital-acquired conditions on readmission risk : the mediating role of length of stay
Bichescu, Bogdan
;
Hilafu, Haileab
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
4
,
pp. 1603-1621
Persistent link: https://www.econbiz.de/10014328895
Saved in:
3
Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen
;
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
Saved in:
4
The business of healthcare : the role of physician integration in bundled payments
Vlachý, Jan
;
Ayer, Turgay
;
Ayvaci, Mehmet Ulvi Saygi
; …
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 996-1012
Persistent link: https://www.econbiz.de/10014302831
Saved in:
5
Collaboration structures in integrated healthcare delivery systems : an exploratory study of accountable care organizations
Lan, Yingchao
;
Chandrasekaran, Aravind
;
Goradia, Deepa
; …
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
3
,
pp. 1796-1820
Persistent link: https://www.econbiz.de/10013271106
Saved in:
6
Service chains' operational strategies : standardization or customization? : evidence from the nursing home industry
Kong, Lu
;
Hu, Kejia
;
Verma, Rohit
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
6
,
pp. 3099-3116
Persistent link: https://www.econbiz.de/10014299352
Saved in:
7
Effects of market structure and patient choice on hospital quality for planned patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10011987241
Saved in:
8
The causal effect of hospital volume on health gains from hip replacement surgery
Rachet-Jacquet, Laurie
;
Gutacker, Nils
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10012200777
Saved in:
9
Market structure, patient choice and hospital quality for elective patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2016
Persistent link: https://www.econbiz.de/10011581333
Saved in:
10
Location, quality and choice of hospital : evidence from England 2002/3-2012/13
Moscelli, Giuseppe
;
Siciliani, Luigi
;
Gutacker, Nils
; …
-
2016
Persistent link: https://www.econbiz.de/10011518188
Saved in:
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