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~isPartOf:"Central European business review : CEBR"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Relationship marketing"
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Search: subject:"Mobile Telekommunikation"
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Relationship marketing
Mobile communications
12
Mobilkommunikation
12
Beziehungsmarketing
10
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
4
E-commerce
4
Electronic Commerce
4
Service quality
4
Consumer behaviour
3
Innovation adoption
3
Innovationsakzeptanz
3
Konsumentenverhalten
3
Mobile phone
3
Mobiltelefon
3
Beschwerdemanagement
2
Complaint management
2
Customer service
2
Jordan
2
Jordanien
2
Kundenservice
2
Mobile Anwendung
2
Mobile application
2
TAM
2
customer loyalty
2
e-CRM performance
2
e-customer relationship management
2
technology acceptance model
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CSR
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Confidence
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Corporate Social Responsibility
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Corporate social responsibility
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Croatia
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Data Mining
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Data protection
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Al-nassar, Bilal Ali Yaseen
2
Alshurideh, D. Muhammad
1
Azadeh, Mohammad Ali
1
Bhatnagar, Vishal
1
Bodendorf, Freimut
1
Dlačić, Jasmina
1
Keramati, Abbas
1
Kumar, Satinder
1
Kumari, Parveen
1
Kuzmanić, Antonio
1
Milfelner, Borut
1
Mohammadi, Mehrdad
1
Moisescu, Ovidiu Ioan
1
Ramsingh, Sanjay
1
Ranjan, Jayanthi
1
Rostami, Hamideh
1
Sastry, M. K. S.
1
Schobert, Andreas
1
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Central European business review : CEBR
International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
20
Business process management journal
9
Telecommunications policy : the international journal of digital economy, data sciences and new media
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Mobile Kommunikation : Wertschöpfung, Technologien, neue Dienste
6
Cogent business & management
5
International journal of hospitality management
5
Tourism management : research, policies, practice
5
Asia Pacific journal of marketing and logistics
4
International journal of services and operations management
4
Journal of global information management : an official publication of the Information Resources Management Association
4
The journal of services marketing
4
Erfolgsfaktoren des Mobile Marketing : [Strategien, Konzepte und Instrumente]
3
Gabler Edition Wissenschaft
3
Handbook of research on mobile marketing management
3
International journal of business information systems : IJBIS
3
International journal of contemporary hospitality management
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of services, economics and management
3
Journal of business research : JBR
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of service research : JSR
3
Marketing intelligence & planning
3
Service business
3
SpringerLink / Bücher
3
The international journal of bank marketing : IJBM
3
Tourism management perspectives : TMP
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
African journal of economic and management studies : AJEMS
2
Business and Economic Research : BER
2
Electronic Business und Mobile Business : Ansätze, Konzepte und Geschäftsmodelle
2
Electronic commerce research
2
Gabler Edition Wissenschaft / Markt- und Unternehmensentwicklung
2
Handbook of research in mobile business : technical, methodological, and social perspectives
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information systems research : ISR
2
Information technology and management
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ECONIS (ZBW)
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1
Service recovery satisfaction and commitment in the context of spectator sport industry : study on Croatian football consumers
Kuzmanić, Antonio
;
Dlačić, Jasmina
;
Milfelner, Borut
- In:
Central European business review : CEBR
12
(
2023
)
2
,
pp. 61-85
Persistent link: https://www.econbiz.de/10014288390
Saved in:
2
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
3
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
4
Do electronic loyalty programs still drive customer choice and repeat purchase behaviour?
Alshurideh, D. Muhammad
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10012253349
Saved in:
5
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
6
The impact of customers' perception of CSR on corporate brand loyalty : the case of the Romanian mobile telecom industry
Moisescu, Ovidiu Ioan
- In:
Central European business review : CEBR
4
(
2015
)
2
,
pp. 21-30
Persistent link: https://www.econbiz.de/10011489421
Saved in:
7
Integrated CRM strategy to improve the satisfaction of mobile telephone customers
Sastry, M. K. S.
;
Ramsingh, Sanjay
- In:
International journal of electronic customer …
5
(
2011
)
1
,
pp. 46-57
Persistent link: https://www.econbiz.de/10009296350
Saved in:
8
Identification of customer churn determinants using censored log file data in the Iranian mobile telecommunications service industry
Keramati, Abbas
;
Azadeh, Mohammad Ali
;
Mohammadi, Mehrdad
; …
- In:
International journal of electronic customer …
5
(
2011
)
2
,
pp. 111-129
Persistent link: https://www.econbiz.de/10009297356
Saved in:
9
Principles for successful mobile CRM in organisations from data mining perspective
Bhatnagar, Vishal
;
Ranjan, Jayanthi
- In:
International journal of electronic customer …
4
(
2010
)
3
,
pp. 280-301
Persistent link: https://www.econbiz.de/10008826195
Saved in:
10
Enhancing e-CRM in the insurance industry by mobile e-services
Bodendorf, Freimut
;
Schobert, Andreas
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 269-278
Persistent link: https://www.econbiz.de/10003754367
Saved in:
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