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~isPartOf:"Central European business review : CEBR"
~isPartOf:"Journal of service research : JSR"
~subject:"Relationship marketing"
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Search: subject:"Mobile Telekommunikation"
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Relationship marketing
Mobile communications
7
Mobilkommunikation
7
Beziehungsmarketing
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Beschwerdemanagement
4
Complaint management
4
Customer satisfaction
4
Dienstleistungsqualität
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Kundenzufriedenheit
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Service quality
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satisfaction
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service recovery
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Bayesian estimation
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CSR
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China
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Polo-Redondo, Yolanda
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Sesé, F. Javier
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Dlačić, Jasmina
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Fang, Zheng
1
Jiang, Minghua
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Kuzmanić, Antonio
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Luo, Xueming
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Milfelner, Borut
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Central European business review : CEBR
Journal of service research : JSR
Journal of retailing and consumer services
20
Business process management journal
9
Telecommunications policy : the international journal of digital economy, data sciences and new media
9
International journal of electronic customer relationship management : IJECRM
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Mobile Kommunikation : Wertschöpfung, Technologien, neue Dienste
6
Cogent business & management
5
International journal of hospitality management
5
Tourism management : research, policies, practice
5
Asia Pacific journal of marketing and logistics
4
International journal of services and operations management
4
Journal of global information management : an official publication of the Information Resources Management Association
4
The journal of services marketing
4
Erfolgsfaktoren des Mobile Marketing : [Strategien, Konzepte und Instrumente]
3
Gabler Edition Wissenschaft
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Handbook of research on mobile marketing management
3
International journal of business information systems : IJBIS
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International journal of contemporary hospitality management
3
International journal of e-business research : an official publication of the Information Resources Management Association
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International journal of services, economics and management
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Journal of business research : JBR
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Marketing intelligence & planning
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Service business
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SpringerLink / Bücher
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The international journal of bank marketing : IJBM
3
Tourism management perspectives : TMP
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
African journal of economic and management studies : AJEMS
2
Business and Economic Research : BER
2
Electronic Business und Mobile Business : Ansätze, Konzepte und Geschäftsmodelle
2
Electronic commerce research
2
Gabler Edition Wissenschaft / Markt- und Unternehmensentwicklung
2
Handbook of research in mobile business : technical, methodological, and social perspectives
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Industrial marketing management : the international journal for industrial and high-tech firms
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Information systems research : ISR
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Service recovery satisfaction and commitment in the context of spectator sport industry : study on Croatian football consumers
Kuzmanić, Antonio
;
Dlačić, Jasmina
;
Milfelner, Borut
- In:
Central European business review : CEBR
12
(
2023
)
2
,
pp. 61-85
Persistent link: https://www.econbiz.de/10014288390
Saved in:
2
The impact of customers' perception of CSR on corporate brand loyalty : the case of the Romanian mobile telecom industry
Moisescu, Ovidiu Ioan
- In:
Central European business review : CEBR
4
(
2015
)
2
,
pp. 21-30
Persistent link: https://www.econbiz.de/10011489421
Saved in:
3
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
Saved in:
4
Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng
;
Luo, Xueming
;
Jiang, Minghua
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
Saved in:
5
How to make switching costly : the role of marketing and relationship characteristics
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 119-137
Persistent link: https://www.econbiz.de/10003901004
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