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~isPartOf:"Computers & operations research : and their applications to problems of world concern ; an international journal"
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Call centre
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Setzler, Hubert
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Computers & operations research : and their applications to problems of world concern ; an international journal
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
Sozialforschungsstelle Dortmund - Publikationen
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European journal of operational research : EJOR
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
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OR spectrum : quantitative approaches in management
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Operations research
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
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The next available operator : managing human resources in Indian business process outsourcing industry
8
Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
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Human relations
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ILR review : the journal of work and policy
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Journal of vocational behavior
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Management Science
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Academy of Management journal : AMJ
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Journal of business research : JBR
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Discussion paper series / IZA
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Employee relations
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Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
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Industrial relations : a journal of economy & society
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International journal of production economics
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Managing service quality : MSQ ; an international journal
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NBER working paper series
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RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
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SA journal of human resource management : SAJHRM
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The service industries journal
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Working paper / National Bureau of Economic Research, Inc.
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1
Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system
Nourbakhsh, Vahid
;
Turner, John
- In:
Computers & operations research : and their …
137
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013197619
Saved in:
2
Mathematical models and solution approach for cross-training staff scheduling at call centers
Taskiran, Gamze Kilincli
;
Zhang, Xinhui
- In:
Computers & operations research : and their …
87
(
2017
),
pp. 258-269
Persistent link: https://www.econbiz.de/10011743597
Saved in:
3
Outsourcing strategy in two-stage call centers
Kim, Jun Woo
;
Park, Sang Chan
- In:
Computers & operations research : and their …
37
(
2010
)
4
,
pp. 790-805
Persistent link: https://www.econbiz.de/10003944564
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4
EMS call volume predictions: a comparative study
Setzler, Hubert
;
Saydam, Cem
;
Park, Sungjune
- In:
Computers & operations research : and their …
36
(
2009
)
6
,
pp. 1843-1851
Persistent link: https://www.econbiz.de/10003828185
Saved in:
5
QBD approximations of a call center queueing model with general patience distribution
Kawanishi, Ken'ichi
- In:
Computers & operations research : and their …
35
(
2008
)
8
,
pp. 2463-2481
Persistent link: https://www.econbiz.de/10003672150
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