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~isPartOf:"Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]"
~isPartOf:"Journal of business research : JBR"
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Dienstleistungsmanagement
14
Service management
14
Controlling
7
Management control
7
Beziehungsmarketing
5
Dienstleistungsqualität
5
Relationship marketing
5
Service quality
5
Consumer behaviour
3
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Germany
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Services
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Anleihe
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Gleich, Ronald
3
Benoit, Sabine
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Bohnert, Frank Stefan
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Bone, Sterling
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Ceric, Arnela
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Clinton, Suzanne
1
D'Alessandro, Steven
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Ferraro, Carla
1
Fombelle, Paul W.
1
Gregoire, Yany
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Gundrum, Uwe
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Gustafsson, Anders
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Hampson, Daniel P.
1
Hoelzl, Erik
1
Ilka, Andreas
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Jakob, Ralph
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Kadić-Maglajlić, Selma
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Kamleitner, Bernadette
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Kietzmann, Désirée
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Lachenmayer, Hubert
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Lambert, Abbie
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Li, Xia
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Nguyen, July
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Pauline, Luise
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Sands, Sean
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Schepers, Jeroen J. L.
1
Schmidt, Thorben
1
Sousa, Rui
1
Soutar, Geoffrey N.
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Teng, Lefa
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Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
Journal of business research : JBR
SpringerLink / Bücher
48
Journal of service management
33
International journal of hospitality management
29
Forum Dienstleistungsmanagement
23
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
London School of Economics and Political Science - Publications
15
The journal of services marketing
15
Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen
15
International journal of services and operations management
14
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
Springer eBook Collection
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Wissenschaft & Praxis
9
Fachhochschule Gelsenkirchen - Institut Arbeit und Technik - Publikationen
8
International journal of quality and service sciences
8
International journal of services technology and management
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Services marketing quarterly
8
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
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ECONIS (ZBW)
14
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1
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
2
The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de
;
Schepers, Jeroen J. L.
;
Lages, Cristiana R.
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
Saved in:
3
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
4
Self-found, spellbound : the sense of own discovery shapes customer bonds with service venues
Kokkoris, Michail D.
;
Hoelzl, Erik
;
Kamleitner, Bernadette
- In:
Journal of business research : JBR
113
(
2020
),
pp. 303-316
Persistent link: https://www.econbiz.de/10012230490
Saved in:
5
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
6
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
7
Using blueprinting and benchmarking to identify marketing resources that help co-create customer value
Ceric, Arnela
;
D'Alessandro, Steven
;
Soutar, Geoffrey N.
; …
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5653-5661
Persistent link: https://www.econbiz.de/10011597433
Saved in:
8
Aufbau des After Sales Service bei LEWA zum vollwertigen Profit-Center
Ilka, Andreas
- In:
Controlling von Dienstleistungen : [die wichtigsten …
,
(pp. 205-222)
.
2010
Persistent link: https://www.econbiz.de/10008657790
Saved in:
9
Operational Excellence in der Finanzindustrie : aktueller Stand und zukünftige Handlungsfelder für das Controlling und den COO
Gleich, Ronald
;
Jakob, Ralph
;
Kietzmann, Désirée
; …
- In:
Controlling von Dienstleistungen : [die wichtigsten …
,
(pp. 159-178)
.
2010
Persistent link: https://www.econbiz.de/10008657796
Saved in:
10
Transparenz und Flexibilität ermöglichten Krisenbewältigung bei Voith Industrial Services
Lachenmayer, Hubert
- In:
Controlling von Dienstleistungen : [die wichtigsten …
,
(pp. 99-112)
.
2010
Persistent link: https://www.econbiz.de/10008657805
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