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~isPartOf:"Customer relationship management and the social and semantic web : enabling cliens conexus"
~subject:"Beziehungsmarketing"
~type_genre:"Aufsatz im Buch"
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Beziehungsmarketing
Relationship marketing
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Customer relationship management and the social and semantic web : enabling cliens conexus
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
59
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
46
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
36
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
30
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
27
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
24
Customer Relationship Management : the ultimate guide to efficient use of CRM
21
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
19
Customer-centric marketing strategies : tools for building organizational performance
19
Kundenbeziehungen im Dienstleistungsbereich
18
Kundenorientierung im Touristikmanagement
18
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
18
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
17
Handbook of research on customer engagement
16
Handbook of research on customer equity in marketing
16
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
16
Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen
15
Customer engagement : contemporary issues and challenges
14
How to succeed in the digital age : strategies from 17 top managers
14
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
13
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
13
Interaktionen im Dienstleistungsbereich
13
Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
13
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
12
Electronic Services
12
Consumer-brand relationships : theory and practice
11
Handbook of relationship marketing
11
Handbuch Kundenbindungsmanagement
11
Insights, innovation, and analytics for optimal customer engagement
11
Marketing und Sales Automation : Grundlagen - Tools - Umsetzung ; Alles, was Sie wissen müssen
11
Perspektiven der marktorientierten Unternehmensführung : Arbeiten aus dem Institut für Marktorientierte Unternehmensführung der Universität Mannheim
11
Marketing von Solutions : innovative Ansätze und Best Practices
10
Client centricity : relationship management in banking
9
Company and customer relations
9
Customer-centric knowledge management : concepts and applications
9
Handbook of research on retailer-consumer relationship development
9
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
9
Kundenbindung im Handel
9
Leitfaden Online-Marketing ; [Bd. 1]
9
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ECONIS (ZBW)
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1
Semantic technologies in motion : from factories control to customer relationship
management
Colomo-Palacios, Ricardo
- In:
Customer relationship management and the social and …
,
(pp. 1-22)
.
2012
Persistent link: https://www.econbiz.de/10009377136
Saved in:
2
Knowledge-driven customer support services : a socio-engineering approach
Aviv, Itzhak
;
Levy, Meira
;
Hadar, Irit
- In:
Customer relationship management and the social and …
,
(pp. 23-38)
.
2012
Persistent link: https://www.econbiz.de/10009377135
Saved in:
3
Exploding Web 3.0 and Web 2.0 for sales processes definition
López-Cuadrado, José Luis
;
González-Carrasco, Israel
; …
- In:
Customer relationship management and the social and …
,
(pp. 212-230)
.
2012
Persistent link: https://www.econbiz.de/10009377732
Saved in:
4
Partner relationship
management
: semantic extension of CRM systems for the partner searching and
management
in R&D environments
Jiménez-López, Diego
;
Ruano-Mayoral, Marcos
; …
- In:
Customer relationship management and the social and …
,
(pp. 158-170)
.
2012
Persistent link: https://www.econbiz.de/10009377735
Saved in:
5
Customer relationship
management
(CRM) implementation intensity and performance : a study of Web-hosting companies
Liew, Bryan Soh Yuen
;
Thurasamy Ramayah
;
Leen, Jasmine …
- In:
Customer relationship management and the social and …
,
(pp. 129-140)
.
2012
Persistent link: https://www.econbiz.de/10009377129
Saved in:
6
CRM 2.0 and e-government : challenges for public administration and social effects
Pérez González, Daniel
;
Solana González, Pedro
- In:
Customer relationship management and the social and …
,
(pp. 84-112)
.
2012
Persistent link: https://www.econbiz.de/10009377131
Saved in:
7
CRM for innovation in European companies
López-Nicolás, Carolina
;
Molina-Castillo, Francisco-José
- In:
Customer relationship management and the social and …
,
(pp. 73-83)
.
2012
Persistent link: https://www.econbiz.de/10009377132
Saved in:
8
Improving CRM 2.0 through collective intelligence by using CBIR algorithms
Perez-Gallardo, Yuliana
;
Alor-Hernandez, Giner
; …
- In:
Customer relationship management and the social and …
,
(pp. 39-59)
.
2012
Persistent link: https://www.econbiz.de/10009377134
Saved in:
9
The use of customer relationship
management
software in meta-enterprises for virtual enterprise integration
Cruz-Cunha, Maria Manuela
;
Putnik, Goran D.
;
Varajão, João
- In:
Customer relationship management and the social and …
,
(pp. 312-326)
.
2012
Persistent link: https://www.econbiz.de/10009377727
Saved in:
10
Applying semantic Web technologies to meet the relevant challenge of customer relationship
management
for the US academic libraries in the 21st century using 121 e-Agent framework
Yang, Sharon Q.
;
Xu, Amanda
- In:
Customer relationship management and the social and …
,
(pp. 285-311)
.
2012
Persistent link: https://www.econbiz.de/10009377728
Saved in:
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