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~isPartOf:"Customer retention in the automotive industry : quality, satisfaction and loyalty"
~isPartOf:"Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik"
~subject:"Competition"
~subject:"Estimation"
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Customer retention in the automotive industry : quality, satisfaction and loyalty
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
Working paper / National Bureau of Economic Research, Inc.
8
NBER Working Paper
7
NBER working paper series
7
Europäische Hochschulschriften / 5
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Diskussionsbeiträge der Katholischen Universität Eichstätt, Wirtschaftswissenschaftliche Fakultät Ingolstadt
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Economia e politica industriale
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Arbeitspapier / Institut für Marketing, Universität Mannheim
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Business and economic history : journal of the Business History Conference
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Deadline 92, a frontier-free Europe
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Method supplied investigation of customer loyalty in the automotive industry : results of a causal analytical study
Bauer, Hans H.
- In:
Customer retention in the automotive industry : …
,
(pp. 167-213)
.
1997
Persistent link: https://www.econbiz.de/10001299161
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2
The complex relationship between customer satisfaction and loyalty for automobiles
Auh, Seigyoung
- In:
Customer retention in the automotive industry : …
,
(pp. 141-166)
.
1997
Persistent link: https://www.econbiz.de/10001299162
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3
Achieving customer satisfaction, loyalty, and retention through strategic alignment
Johnson, Michael D.
- In:
Customer retention in the automotive industry : …
,
(pp. 117-139)
.
1997
Persistent link: https://www.econbiz.de/10001299163
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