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~isPartOf:"Decision sciences : DS"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of research in interactive marketing : interactive marketing and computer-mediated communication"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Onlinehandel"
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Dienstleistungsqualität
Online retailing
79
Online-Handel
79
Consumer behaviour
58
Konsumentenverhalten
58
E-commerce
36
Electronic Commerce
36
Internet marketing
25
Online-Marketing
25
Customer satisfaction
18
Kundenzufriedenheit
18
Einzelhandel
17
Retail trade
17
Social Web
16
Social web
16
Beziehungsmarketing
15
Relationship marketing
15
Internet
13
Service quality
10
Viral marketing
10
Virales Marketing
10
USA
8
United States
8
Confidence
7
Online consumer behaviour
7
Vertrauen
7
Website
7
Advertising effects
6
Online consumer behavior
6
Virtual reality
6
Virtuelle Realität
6
Werbewirkung
6
Distribution channel
5
Vertriebsweg
5
Brand image
4
Digitalisierung
4
Digitization
4
Großbritannien
4
Interactivity
4
Markenimage
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Ahmed, Asad
1
Akçura, M. Tolga
1
Cho, Jeewon
1
Droge, Cornelia
1
Elsharnouby, Tamer H.
1
Fulford, Heather
1
Galpayegani, S. Alireza Hashemi
1
Ghavamipoor, Hoda
1
Heim, Gregory
1
Khan, Mohammed Naved
1
Kim, Chungho
1
Kim, Jung-hwan
1
Koufteros, Xenophon
1
Lee, Hyun-hwa
1
Lu, Xiaoming
1
Ma, Yoon Jin
1
Mahrous, Abeer A.
1
Massad, Nelson
1
Ozdemir, Zafer D.
1
Park, Insu
1
Piercy, Niall
1
Rafiq, Mohammed
1
Rahman, Mohammad S.
1
Rahman, Obaidur
1
Rao, H. Raghav
1
Shahpasand, Maryam
1
Vickery, Shawnee K.
1
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Decision sciences : DS
Journal of marketing management : MM
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
Journal of retailing and consumer services
39
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
16
International journal of hospitality management
14
Journal of business research : JBR
14
The service industries journal
10
Cogent business & management
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
International journal of business information systems : IJBIS
8
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of electronic customer relationship management : IJECRM
7
International journal of retail and distribution management
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
The journal of services marketing
6
International journal of quality & reliability management
5
International journal of retail & distribution management
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Journal of service research : JSR
5
Journal of strategic marketing
5
Managing service quality : MSQ ; an international journal
5
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
5
Electronic commerce research and applications
4
International journal of business excellence : IJBEX
4
International journal of contemporary hospitality management
4
International journal of electronic business : IJEB
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of production economics
4
Journal of electronic commerce research : JECR
4
Journal of hospitality marketing & management
4
Production and operations management : the flagship research journal of the Production and Operations Management Society
4
Service business
4
The TQM journal : the international review of organizational improvement
4
Tourism management : research, policies, practice
4
Transportation research / E : an international journal
4
Administrative Sciences : open access journal
3
Asia Pacific journal of marketing and logistics
3
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ECONIS (ZBW)
10
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Date (oldest first)
1
Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty : evidence from internet users in India
Ahmed, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of research in interactive marketing : …
11
(
2017
)
3
,
pp. 246-267
Persistent link: https://www.econbiz.de/10011779157
Saved in:
2
A QoS-sensitive model for e-commerce customer behavior
Ghavamipoor, Hoda
;
Galpayegani, S. Alireza Hashemi
; …
- In:
Journal of research in interactive marketing : …
11
(
2017
)
4
,
pp. 380-397
Persistent link: https://www.econbiz.de/10011813290
Saved in:
3
Customer participation in online co-creation experience : the role of e-service quality
Elsharnouby, Tamer H.
;
Mahrous, Abeer A.
- In:
Journal of research in interactive marketing : …
9
(
2015
)
4
,
pp. 313-336
Persistent link: https://www.econbiz.de/10011456271
Saved in:
4
Online intermediary as a channel for selling quality-differentiated services
Akçura, M. Tolga
;
Ozdemir, Zafer D.
;
Rahman, Mohammad S.
- In:
Decision sciences : DS
46
(
2015
)
1
,
pp. 37-62
Persistent link: https://www.econbiz.de/10011475752
Saved in:
5
The dynamics of pre- and post-purchase service and consumer evaluation of online retailers : a comparative analysis of dissonance and disconfirmation models
Park, Insu
;
Cho, Jeewon
;
Rao, H. Raghav
- In:
Decision sciences : DS
46
(
2015
)
6
,
pp. 1109-1140
Persistent link: https://www.econbiz.de/10011477288
Saved in:
6
Encounter satisfaction in e-tailing : are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?
Koufteros, Xenophon
;
Droge, Cornelia
;
Heim, Gregory
; …
- In:
Decision sciences : DS
45
(
2014
)
1
,
pp. 5-48
Persistent link: https://www.econbiz.de/10010344823
Saved in:
7
Online service quality : content and process of analysis
Piercy, Niall
- In:
Journal of marketing management : MM
30
(
2014
)
7/8
,
pp. 747-785
Persistent link: https://www.econbiz.de/10010375796
Saved in:
8
Consumer perceptions of online consumer product and service reviews : focusing on information processing confidence and susceptibility to peer influence
Lee, Hyun-hwa
;
Ma, Yoon Jin
- In:
Journal of research in interactive marketing : …
6
(
2012
)
2
,
pp. 110-132
Persistent link: https://www.econbiz.de/10009630758
Saved in:
9
Measuring internet retail service quality using E-S-QUAL
Rafiq, Mohammed
;
Lu, Xiaoming
;
Fulford, Heather
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1159-1173
Persistent link: https://www.econbiz.de/10009615204
Saved in:
10
E-service quality perceptions : a cross-cultural comparison of American and Korean consumers
Kim, Jung-hwan
;
Kim, Chungho
- In:
Journal of research in interactive marketing : …
4
(
2010
)
3
,
pp. 257-275
Persistent link: https://www.econbiz.de/10008656150
Saved in:
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