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~isPartOf:"Die Bank"
~isPartOf:"The service industries journal"
~language:"eng"
~subject:"Customer satisfaction"
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Customer satisfaction
Bank
58
Beziehungsmarketing
12
Relationship marketing
12
Taiwan
12
Dienstleistungsqualität
10
Service quality
10
Kundenzufriedenheit
6
Profitability
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Rentabilität
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Data envelopment analysis
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Data-Envelopment-Analyse
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Finanzdienstleistung
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Salespeople
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1998-2004
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Anosike, Uchenna Paschal
1
Chen, Shun-hsing
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Eid, Riyad
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Ha, Hong Youl
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Hsu, Wei
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Janda, Swinder
1
Kandampully, Jay
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Kashif Hussain
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Lin, Thomas W.
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Die Bank
The service industries journal
The international journal of bank marketing : IJBM
27
Journal of financial services marketing : JFSM
10
Cogent business & management
8
International journal of productivity and quality management : IJPQM
8
The IUP journal of bank management : IJBM
6
International journal of bank marketing
5
Journal of retailing and consumer services
5
Global journal of business management : GJBM
4
International journal of business excellence
4
International journal of financial services management : IJFSM
4
International journal of quality & reliability management
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Nepalese journal of finance : a publication of Uniglobe College
4
Asia Pacific journal of marketing and logistics
3
Bank parikrama : a journal of banking & finance : quarterly journal of Bangladesh Institute of Bank Management
3
European research studies
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
International journal of business innovation and research
3
International journal of economic perspectives : IJEP
3
International journal of economics and finance
3
International journal of economics and financial issues : IJEFI
3
International journal of electronic customer relationship management : IJECRM
3
Inventi impact: microfinance & banking
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of business economics and management
3
Journal of digital banking
3
Quality management journal : QMJ
3
Services marketing quarterly
3
The IUP journal of marketing management : IJMM
3
Academic journal of economic studies
2
Acta Universitatis Danubius / Oeconomica
2
African journal of economic and management studies : AJEMS
2
Benchmarking : an international journal
2
Business and Economic Research : BER
2
European business review
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Finance India : the quarterly journal of Indian Institute of Finance
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Global business & economics review
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ECONIS (ZBW)
6
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1
New perspective on customer orientation of service employees : a conceptual framework
Morales, Javier
;
Ruiz-Alba, José L.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 966-982
Persistent link: https://www.econbiz.de/10012205913
Saved in:
2
New financial service development for banks in Taiwan based on customer needs and expectations
Tsai, Wen-hsien
;
Hsu, Wei
;
Lin, Thomas W.
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10008904656
Saved in:
3
Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector : an empirical study
Anosike, Uchenna Paschal
;
Eid, Riyad
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2487-2505
Persistent link: https://www.econbiz.de/10009299647
Saved in:
4
Development of brand equity : evaluation of four alternative models
Ha, Hong Youl
;
Janda, Swinder
;
Muthaly, Siva K. K.
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 911-928
Persistent link: https://www.econbiz.de/10003993304
Saved in:
5
Zone of tolerance for banks : a diagnostic model of service quality
Nadijri, Halil
;
Kandampully, Jay
;
Kashif Hussain
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1547-1564
Persistent link: https://www.econbiz.de/10003928499
Saved in:
6
Establishment of a performance-evaluation model for service quality in the banking industry
Chen, Shun-hsing
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 235-247
Persistent link: https://www.econbiz.de/10003849590
Saved in:
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