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~isPartOf:"Dienstleistungscontrolling"
~isPartOf:"Journal of air transport management"
~isPartOf:"Springer eBook Collection / Business and Economics"
~isPartOf:"The TQM journal : the international review of organizational improvement"
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Search: subject_exact:"Technischer Kundendienst"
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Customer service
43
Kundenservice
43
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
19
Kundenzufriedenheit
19
Beziehungsmarketing
12
Relationship marketing
12
Theorie
10
Theory
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Airline
8
Consumer behaviour
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Fluggesellschaft
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Qualitätsmanagement
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Airline image
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2
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Bliemel, Friedhelm
2
Fassott, Georg
2
Park, Jin-Woo
2
Sickel, Christian
2
Theobald, Axel
2
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1
Andersson, Erik
1
Andronikidis, Andreas
1
Arif, Mohammed
1
Ariffin, Ahmad Azmi M.
1
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1
Barros, Alexandre G. de
1
Bienzeisler, Bernd
1
Bonfanti, Angelo
1
Bosch, Thorsten
1
Büttgen, Marion
1
Cano-Kourouklis, Michele
1
Chen, Ching-fu
1
Cheng, Lai-yu
1
Cheruiyot, Thomas K.
1
Choi, Jung Kyu
1
Chou, Sheng-Fang
1
Churchill, Anthony
1
Cronemyr, Peter
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Dada, Ezekiel
1
Datta, Rabindranath
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Dauben, Stephan A.
1
Gan, Bernard
1
Georgiou, Andreas C.
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Goswami, Arkopal K.
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Gotzamani, Katerina
1
Gregori, Christoph
1
Gregorio, Ruben
1
Gruber, Thorsten
1
Guerreiro, Maria Manuela Martins
1
Gupta, Aman
1
Gupta, Sumana
1
Hansen, Troels Gotsæd
1
Heinz, S. F.
1
Hinterhuber, Hans H.
1
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Dienstleistungscontrolling
Journal of air transport management
Springer eBook Collection / Business and Economics
The TQM journal : the international review of organizational improvement
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
57
SpringerLink / Bücher
39
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
24
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of production economics
11
Journal of marketing
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
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ECONIS (ZBW)
44
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1
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
2
A holistic framework to embed good company practice for customer retention
McCrory, Barbara
;
Pilcher, Nick
;
McMillan, Janice
- In:
The TQM journal : the international review of …
29
(
2017
)
2
,
pp. 257-275
Persistent link: https://www.econbiz.de/10011643357
Saved in:
3
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
4
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
5
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
6
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
7
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
8
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
9
How "quality" determines customer satisfaction : evidence from the mystery shoppers' evaluation
Liu, Chih-Hsing
;
Chou, Sheng-Fang
;
Gan, Bernard
;
Tu, Jin-Hua
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 576-590
Persistent link: https://www.econbiz.de/10011443173
Saved in:
10
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
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