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~isPartOf:"Dienstleistungsmarketing : Konzeptionen und Anwendungen"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Consumer behaviour
Customer satisfaction
Dienstleistung
21
Services
21
Dienstleistungsqualität
13
Service quality
13
Konsumentenverhalten
12
Dienstleistungssektor
11
Service
11
Service industry
11
Beziehungsmarketing
10
Relationship marketing
10
Kundenzufriedenheit
8
Einzelhandel
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Retail trade
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Customer integration
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Kundenintegration
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Retail
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Theorie
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Theory
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Customer service
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Kundenservice
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Airline
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Brand image
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Dienstleistungsmarketing
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Liljander, Veronica
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Mortimer, Gary
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Seger-Guttmann, Tali
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Cheung, Fung Yi Millissa
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Dienstleistungsmarketing : Konzeptionen und Anwendungen
Journal of retailing and consumer services
The journal of services marketing
23
The service industries journal
16
Journal of service research : JSR
15
Journal of service management
14
Journal of business research : JBR
12
Services marketing quarterly
12
International journal of hospitality management
11
SpringerLink / Bücher
11
Journal of service research
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
European journal of marketing : EJM
5
International journal of services and operations management
5
Gabler Edition Wissenschaft
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
Psychology & marketing
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Basler Schriften zum Marketing
3
Berichte aus Energie- und Umweltforschung
3
Dynamik mit Verantwortung
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business innovation and research : IJBIR
3
International journal of contemporary hospitality management
3
International journal of innovation management
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of marketing theory and practice
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Nachhaltig wirtschaften konkret
3
Service business
3
The journal of business & industrial marketing
3
Acta oeconomica : periodical of the Hungarian Academy of Sciences
2
Australasian marketing journal
2
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
2
European journal of marketing
2
Fokus Dienstleistungsmarketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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Gabler Research
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ECONIS (ZBW)
14
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Date (oldest first)
1
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
2
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
3
Increasing customer loyalty and WOM in an age of terror : cross-cultural development and validation of the customers' reactions to terror scale (CRTS)
Gilboa, Shaked
;
Seger-Guttmann, Tali
;
Partouche-Sebban, …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209504
Saved in:
4
Effect of customer involvement on co-creation of services : a moderated mediation model
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
Saved in:
5
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
6
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
7
Service value and retention : does gender matter?
Darley, William K.
;
Luethge, Denise J.
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 178-185
Persistent link: https://www.econbiz.de/10012001297
Saved in:
8
Customers' irrational beliefs : scale development and validation
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 54-66
Persistent link: https://www.econbiz.de/10012025828
Saved in:
9
Who seeks a surprise box? : predictors of consumers’ use of fashion and beauty subscription-based online services (SOS)
Woo, Hongjoo
;
Ramkumar, Bharath
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 121-130
Persistent link: https://www.econbiz.de/10011808560
Saved in:
10
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
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