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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~subject:"Beschwerdemanagement"
~subject:"Verkaufspersonal"
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Search: subject_exact:"Kundenbeziehungen"
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Beschwerdemanagement
Verkaufspersonal
Beziehungsmarketing
211
Relationship marketing
211
Consumer behaviour
94
Konsumentenverhalten
94
Einzelhandel
47
Retail trade
47
Customer satisfaction
45
Kundenzufriedenheit
45
Dienstleistungsqualität
43
Service quality
43
Customer service
21
Kundenservice
21
Distribution channel
16
Vertriebsweg
16
Complaint management
15
Marketing management
15
Marketingmanagement
15
Customer integration
13
E-commerce
13
Electronic Commerce
13
Kundenintegration
13
Online retailing
13
Online-Handel
13
Brand management
12
Dienstleistungssektor
12
Markenführung
12
Service industry
12
Salespeople
11
Brand image
9
Customer experience
9
Kundenbindungsprogramm
9
Loyalty program
9
Markenimage
9
Social Web
9
Social web
9
Customer data
8
Emotion
8
Kundendaten
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Grégoire, Yany
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Journal of service research
Journal of business research : JBR
59
Industrial marketing management : the international journal for industrial and high-tech firms
50
Journal of retailing and consumer services
43
The journal of personal selling & sales management : JPSSM
40
International journal of hospitality management
29
Journal of the Academy of Marketing Science
28
The journal of business & industrial marketing
25
The journal of services marketing
23
The service industries journal
22
Journal of marketing
18
Journal of personal selling & sales management
18
Journal of service research : JSR
18
Journal of hospitality marketing & management
15
International journal of contemporary hospitality management
12
Service business
12
European journal of marketing : EJM
10
Marketing intelligence & planning
10
SpringerLink / Bücher
10
Business horizons
9
Psychology & marketing
9
Services marketing quarterly
9
Journal of strategic marketing
8
Marketing letters : a journal of research in marketing
8
International journal of retail & distribution management
7
Journal of business ethics : JOBE
7
Journal of business-to-business marketing
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Tourism management : research, policies, practice
7
Asia Pacific journal of marketing and logistics
6
Gabler Edition Wissenschaft
6
International journal of production economics
6
International journal of services and operations management
6
Journal of marketing management : MM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of service theory and practice
6
Cogent business & management
5
European journal of marketing
5
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ECONIS (ZBW)
26
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26
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
3
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
4
Cultivating resilience in organizational frontline employees
Good, Valerie
;
Fehl, Amy Greiner
;
LaBrecque, Alexander C.
; …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
Saved in:
5
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
6
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
7
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
8
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
9
Avatar design of virtual salespeople : mitigation of recommendation conflicts
Lin, Yu-Ting
;
Doong, Her-Sen
;
Eisingerich, Andreas B
- In:
Journal of service research
24
(
2021
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10012426782
Saved in:
10
Drown or blossom? : the impact of perceived chronic time pressure on retail salespeople's performance and customer-salesperson relationships
Ryari, Hanaa
;
Alavi, Sascha
;
Wieseke, Jan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
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