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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~subject:"Beschwerdemanagement"
~subject:"Brand image"
~subject:"Verkaufspersonal"
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Search: subject_exact:"Kundenbeziehungen"
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Beschwerdemanagement
Brand image
Verkaufspersonal
Beziehungsmarketing
162
Relationship marketing
162
Consumer behaviour
69
Konsumentenverhalten
69
Einzelhandel
47
Retail trade
47
Customer satisfaction
25
Kundenzufriedenheit
25
Dienstleistungsqualität
17
Service quality
17
Distribution channel
15
Vertriebsweg
15
Marketing management
13
Marketingmanagement
13
Online retailing
13
Online-Handel
13
E-commerce
12
Electronic Commerce
12
Brand management
10
Markenführung
10
Customer experience
9
Kundenbindungsprogramm
9
Loyalty program
9
Customer data
8
Kundendaten
8
Business process management
7
Complaint management
7
Customer service
7
Kundenservice
7
Ladengestaltung
7
Prozessmanagement
7
Salespeople
7
Store design
7
Data protection
6
Datenschutz
6
Markenimage
6
Retailing
6
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Calantone, Roger J.
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Journal of business research : JBR
153
Journal of retailing and consumer services
107
The journal of product & brand management
78
Industrial marketing management : the international journal for industrial and high-tech firms
71
The journal of brand management : an international journal
65
International journal of hospitality management
62
The journal of personal selling & sales management : JPSSM
40
Journal of the Academy of Marketing Science
37
Asia Pacific journal of marketing and logistics
35
The journal of business & industrial marketing
33
Psychology & marketing
32
Cogent business & management
31
Journal of hospitality marketing & management
31
The journal of services marketing
31
Journal of travel and tourism marketing
29
European journal of marketing : EJM
28
The service industries journal
28
International journal of contemporary hospitality management
27
Marketing intelligence & planning
27
Journal of marketing
24
Journal of strategic marketing
24
Tourism management : research, policies, practice
22
Journal of marketing management : MM
20
Journal of service research : JSR
20
SpringerLink / Bücher
20
International journal of internet marketing and advertising : IJIMA
18
Journal of personal selling & sales management
18
Service business
17
Journal of business ethics : JOBE
16
European journal of marketing
15
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
15
Marketing letters : a journal of research in marketing
15
Services marketing quarterly
15
Business horizons
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Journal of promotion management : innovations in planning and applied research
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
14
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ECONIS (ZBW)
19
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
3
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
4
Do shoppers choose the same brand on the next trip when facing the same context? : an empirical investigation in FMCG retailing
Koll, Oliver
;
Plank, Andreas
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 576-592
Persistent link: https://www.econbiz.de/10013535711
Saved in:
5
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
6
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
7
Drown or blossom? : the impact of perceived chronic time pressure on retail salespeople's performance and customer-salesperson relationships
Ryari, Hanaa
;
Alavi, Sascha
;
Wieseke, Jan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
Saved in:
8
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
9
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
10
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
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