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~isPartOf:"Electronic commerce research"
~isPartOf:"Journal of business research : JBR"
~subject:"Customer satisfaction"
~subject:"E-Business"
~subject:"Online-Handel"
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Customer satisfaction
E-Business
Online-Handel
Website
58
Consumer behaviour
36
Konsumentenverhalten
36
Online retailing
23
Internet marketing
18
Online-Marketing
18
E-commerce
14
Electronic Commerce
14
Kundenzufriedenheit
11
Dienstleistungsqualität
8
Service quality
8
Beziehungsmarketing
7
Relationship marketing
7
Brand image
6
Markenimage
6
China
5
Social Web
5
Social web
5
Tourism marketing
5
Tourismusmarketing
5
Brand management
4
Confidence
4
Corporate reputation
4
Data protection
4
Datenschutz
4
Einzelhandel
4
Emotion
4
Firmenimage
4
Innovation adoption
4
Innovationsakzeptanz
4
Internet
4
Markenführung
4
Public relations
4
Retail trade
4
Vertrauen
4
Öffentlichkeitsarbeit
4
Communication
3
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3
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Article
27
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27
Aufsatz in Zeitschrift
27
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English
27
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Dennis, Charles
2
Sugumaran, Vijayan
2
Ageeva, Elena
1
Aham-Anyanwu, Nnanyelugo
1
Akarsu, Tugra Nazlil
1
Al Qeisi, Kholoud
1
Alamanos, Eleftherios
1
Alcántara-Pila, Juan Miguel
1
Barrio-García, Salvador del
1
Brunner-Sperdin, Alexandra
1
Camelier-Carvajal, Julia
1
Cases, Anne-Sophie
1
Chang, Shu-Chen
1
Che, Tong
1
Chien, Jui-lin
1
Cui, Xiling
1
Dickinger, Astrid
1
Distante, Damiano
1
Donthu, Naveen
1
Du, Juan
1
Dubois, Pierre-Louis
1
Eroglu, Sevgin
1
Foroudi, Mohammad Mahdi
1
Foroudi, Pantea
1
Fournier, Christophe
1
Foxx, William
1
Funches, Venessa Martin
1
Garrido, Alejandra
1
Giandini, Roxana
1
Gillison, Stephanie T.
1
Guo, Haiyan
1
Hartmann, Michael
1
Hausman, Angela V.
1
He, Xuanfang
1
Hernandez, Monica D.
1
Hua, Zhongsheng
1
Jayawardhena, Chanaka
1
Jiang, Tao
1
Jing, Nan
1
Jones, Michael A.
1
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Electronic commerce research
Journal of business research : JBR
Journal of retailing and consumer services
41
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
International journal of electronic marketing and retailing : IJEMR
24
Journal of internet commerce
23
International journal of business information systems : IJBIS
15
International journal of internet marketing and advertising : IJIMA
15
International journal of retail & distribution management
15
International journal of e-business research : an official publication of the Information Resources Management Association
13
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
11
International journal of electronic commerce : IJEC
10
Journal of electronic commerce research : JECR
10
Journal of hospitality marketing & management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
7
Journal of travel and tourism marketing
7
The service industries journal
7
Global business review
6
International journal of hospitality management
6
International journal of public sector performance management : IJPSPM
6
Journal of fashion marketing and management
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Electronic commerce research and applications
5
Information systems research : ISR
5
International journal of contemporary hospitality management
5
International journal of electronic business
5
International journal of retail and distribution management
5
Journal of air transport management
5
Journal of global information management : an official publication of the Information Resources Management Association
5
Journal of international consumer marketing
5
Journal of organizational computing and electronic commerce
5
Marketing intelligence & planning
5
Service business
5
Technological forecasting & social change : an international journal
5
Tourism management : research, policies, practice
5
Asia Pacific journal of marketing and logistics
4
International journal of electronic customer relationship management : IJECRM
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Management information systems : mis quarterly
4
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All
ECONIS (ZBW)
27
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27
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1
Importance of the perceived quality of touchpoints for customer journey analysis : evidence from the B2B sector
Koch, Christian
;
Hartmann, Michael
- In:
Electronic commerce research
23
(
2023
)
3
,
pp. 1515-1538
Persistent link: https://www.econbiz.de/10014383044
Saved in:
2
Optimal rebate strategy for an online retailer with a cashback platform : commission-driven or marketing-based?
Mu, Lifeng
;
Tang, Xin
;
Sugumaran, Vijayan
;
Xu, Wei
; …
- In:
Electronic commerce research
23
(
2023
)
1
,
pp. 475-510
Persistent link: https://www.econbiz.de/10014251719
Saved in:
3
Ranking online shopping websites by considering the criteria weights
Yılmaz, Zafer
- In:
Journal of business research : JBR
144
(
2022
),
pp. 497-512
Persistent link: https://www.econbiz.de/10013185004
Saved in:
4
Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang
;
Wang, Xiaorui
;
Shi, Yuhan
;
Zhang, Renqian
; …
- In:
Electronic commerce research
19
(
2019
)
3
,
pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
Saved in:
5
The penalty for privacy violations : how privacy violations impact trust online
Martin, Kirsten
- In:
Journal of business research : JBR
82
(
2018
),
pp. 103-116
Persistent link: https://www.econbiz.de/10011771793
Saved in:
6
Promissing the dream : changing destination image of London through the effect of website place
Foroudi, Pantea
;
Akarsu, Tugra Nazlil
;
Ageeva, Elena
; …
- In:
Journal of business research : JBR
83
(
2018
),
pp. 97-110
Persistent link: https://www.econbiz.de/10011775953
Saved in:
7
Does language matter? : a cross-national comparison of the moderating effect of language on website information-processing
Alcántara-Pila, Juan Miguel
;
Barrio-García, Salvador del
- In:
Journal of business research : JBR
88
(
2018
),
pp. 66-78
Persistent link: https://www.econbiz.de/10011869547
Saved in:
8
Personalized recommendation based on customer preference mining and sentiment assessment from a Chinese e-commerce website
Jing, Nan
;
Jiang, Tao
;
Du, Juan
;
Sugumaran, Vijayan
- In:
Electronic commerce research
18
(
2018
)
1
,
pp. 159-179
Persistent link: https://www.econbiz.de/10011813179
Saved in:
9
Does a big Duchenne smile really matter on e-commerce websites? : an eye-tracking study in China
Qiuzhen, Wang
;
Xu, Zhengmin
;
Cui, Xiling
;
Wang, Lei
; …
- In:
Electronic commerce research
17
(
2017
)
4
,
pp. 609-626
Persistent link: https://www.econbiz.de/10011744339
Saved in:
10
Factors affecting female user information adoption : an empirical investigation on fashion shopping guide websites
Peng, Lifang
;
Liao, Qinyu
;
Wang, Xiaorong
;
He, Xuanfang
- In:
Electronic commerce research
16
(
2016
)
2
,
pp. 145-169
Persistent link: https://www.econbiz.de/10011527499
Saved in:
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