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~isPartOf:"Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen"
~isPartOf:"International journal of hospitality management"
~subject:"Arbeitspsychologie"
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Arbeitspsychologie
Emotion
186
Consumer behaviour
78
Konsumentenverhalten
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Customer satisfaction
51
Dienstleistungsqualität
51
Kundenzufriedenheit
51
Service quality
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Hotel industry
50
Hotellerie
50
Beziehungsmarketing
45
Relationship marketing
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Gastronomie
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Restaurant industry
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Arbeitszufriedenheit
29
Job satisfaction
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Arbeitsverhalten
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Work behaviour
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Tourism employees
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Tourismusberufe
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Work stress
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Emotional labor
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Hospitality industry
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Emotions
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Gastgewerbe
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Markenführung
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Verhalten in Organisationen
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Hospital
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Krankenhaus
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Personality psychology
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Persönlichkeitspsychologie
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Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
International journal of hospitality management
Research companion to emotion in organizations
12
The emotional organization : passions and power
10
Gendering emotions in organizations
7
Journal of vocational behavior
7
Human relations
6
Human relations : towards the integration of the social sciences
6
International journal of human resource management
6
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
6
Research on emotion in organizations
6
The Oxford handbook of organizational well-being
6
Academy of Management journal : AMJ
5
Journal of business and psychology
5
Journal of business ethics : JOBE
5
Journal of business research : JBR
5
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
5
The service industries journal
5
European management journal
4
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
4
Journal of personnel psychology
4
Management communication quarterly : an international journal
4
Management research review
4
Public performance & management review
4
Tourism management : research, policies, practice
4
Cogent business & management
3
Emerald insight
3
Human resource management review
3
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
3
Journal of organizational change management
3
Personnel psychology : a journal of applied research
3
Personnel review
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
3
The Cambridge handbook of workplace affect
3
The international journal of human resource management
3
Administrative science quarterly : ASQ
2
Business horizons
2
CESifo working papers
2
Career development international : the journal for executive, consultants, academics and individuals
2
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
2
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ECONIS (ZBW)
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1
When employees feel envy : the role of psychological capital
Lee, Choonghyoung
;
Song, Jahyun
;
Ryan, Bill
- In:
International journal of hospitality management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013363244
Saved in:
2
A diary study of work consequences for hotel employees victimized by supervisor from a demand-resource perspective on employee emotions
Park, In-Jo
;
Kim, Peter Beomcheol
;
Jung, Heajung
;
Yun, …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425076
Saved in:
3
Are social media bad for your employees? : effects of at-work break activities on recovery experiences
Cheng, Yi-Sung
;
Cho, Seonghee
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012585676
Saved in:
4
Organizational injustice and emotional labor of hotel front-line employees
Shapoval, Valeriya
- In:
International journal of hospitality management
78
(
2019
),
pp. 112-121
Persistent link: https://www.econbiz.de/10012012720
Saved in:
5
Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout
Choi, Hyung-Min
;
Mohammad, Abuelkassem A. A.
;
Kim, Woo Gon
- In:
International journal of hospitality management
82
(
2019
),
pp. 199-208
Persistent link: https://www.econbiz.de/10012121689
Saved in:
6
Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction : a moderated mediation model
Wen, Ji
;
Huang, Songshan
;
Hou, Pingping
- In:
International journal of hospitality management
81
(
2019
),
pp. 120-130
Persistent link: https://www.econbiz.de/10012128327
Saved in:
7
Does psychological capital make employees more fit to smile? : the moderating role of customer-caused stressors in view of JD-R theory
Hwang, Pin-Chyuan
;
Han, Ming-Chuan
- In:
International journal of hospitality management
77
(
2019
),
pp. 396-404
Persistent link: https://www.econbiz.de/10011988662
Saved in:
8
Antecedents and consequences of employees' job stress in a foodservice industry : focused on emotional labor and turnover intent
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of hospitality management
38
(
2014
),
pp. 84-88
Persistent link: https://www.econbiz.de/10010364571
Saved in:
9
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine
;
Chen, Po-ju
;
King, Brian
- In:
International journal of hospitality management
35
(
2013
),
pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
Saved in:
10
When I put on my service mask : determinants and outcomes of emotional labor among hotel service providers according to affective event theory
Lam, Wing
;
Chen, Ziguang
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10009406157
Saved in:
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