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~isPartOf:"Europäische Hochschulschriften / 5"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
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Search: subject:"Kundenmanagement"
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Dienstleistungssektor
Beziehungsmarketing
222
Relationship marketing
222
Dienstleistungsqualität
79
Service quality
79
Consumer behaviour
70
Konsumentenverhalten
70
Customer satisfaction
64
Kundenzufriedenheit
64
Theorie
31
Theory
31
Customer service
20
Kundenservice
20
Customer integration
19
Deutschland
19
Kundenintegration
19
Germany
18
Confidence
17
Marketing management
17
Marketingmanagement
17
Taiwan
17
Vertrauen
17
Lieferantenmanagement
16
Supplier relationship management
16
Bank
15
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
Complaint management
14
Service industry
14
Value creation
14
customer loyalty
14
Customer value
13
E-commerce
13
Electronic Commerce
13
Kundenwert
13
customer satisfaction
13
Qualitätsmanagement
12
Internet marketing
11
Online-Marketing
11
Quality management
11
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Undetermined
7
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11
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3
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11
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11
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3
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3
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English
11
German
3
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Mang, Paul
2
Nätti, Satu
2
Berthiaume, Bilitis
1
Brun, Isabelle
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Chang, Chia-Wen
1
Chen, Wun-hwa
1
Chiang, Ai-hsuan
1
Choi, Laee
1
Fischer, Alban Dominique
1
Gong, Taeshik
1
Gruenewald, Kira
1
Huang, Heng-Chiang
1
Isaeva, Neve
1
Krogh, Georg von
1
Lee, Han
1
Lendner, Simon
1
Lotz, Sherry L.
1
Ojasalo, Jukka
1
Rajaobelina, Lova
1
Ricard, Line
1
Said, Emanuel
1
Saunders, Mark
1
Shainesh, G.
1
Sharma, Anand K.
1
Sieg, Jan Henrik
1
Srinivasan, V.
1
Still, Johanna
1
Wallin, Martin W.
1
Wang, Shih-Ju
1
Wu, Soushan
1
Yi, Youjae
1
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Europäische Hochschulschriften / 5
The service industries journal
The journal of services marketing
31
Journal of business research : JBR
25
Journal of service research : JSR
22
Journal of retailing and consumer services
15
Journal of service management
13
Journal of service research
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of the Academy of Marketing Science
9
Service business
7
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Interaktionen im Dienstleistungsbereich
6
The journal of business & industrial marketing
6
International journal of electronic customer relationship management : IJECRM
5
International journal of production economics
5
International journal of services and operations management
5
Journal of hospitality marketing & management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of strategic marketing
5
SpringerLink / Bücher
5
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
Gabler Edition Wissenschaft
4
International journal of business excellence
4
International journal of contemporary hospitality management
4
International journal of hospitality management
4
International journal of services, economics and management
4
Journal of business-to-business marketing
4
Managing service quality : MSQ ; an international journal
4
Psychology & marketing
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
4
Forum Dienstleistungsmanagement
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services technology and management
3
Jahrbuch der Absatz- und Verbrauchsforschung
3
Journal of Contemporary Issues in Business and Government
3
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ECONIS (ZBW)
14
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14
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1
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
2
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
3
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
4
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
5
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
6
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
7
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
8
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
9
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
10
Kundenintegration bei Dienstleistungen : Entwicklung eines Modells zur synchronen Prozessoptimierung
Lendner, Simon
-
2013
Persistent link: https://www.econbiz.de/10009730118
Saved in:
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