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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"Springer eBook Collection / Business and Economics"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
194
Relationship marketing
194
Consumer behaviour
55
Konsumentenverhalten
55
Deutschland
53
Germany
53
Kundenzufriedenheit
38
Theorie
35
Theory
35
Kundenmanagement
33
Brand management
29
Markenführung
29
Marketingmanagement
26
Marketing management
25
Lieferantenmanagement
24
Supplier relationship management
24
Brand image
19
Markenimage
19
Dienstleistungsqualität
18
Service quality
18
Kundenbindung
17
Kundenorientierung
14
Brand
13
Kundenwert
13
Markenartikel
13
Customer value
12
Confidence
10
Customer service
10
Innovation management
10
Innovationsmanagement
10
Kundenbindungsprogramm
10
Kundenservice
10
Loyalty program
10
Marketing
10
Strategisches Management
10
Vertrauen
10
Beschwerdemanagement
9
Complaint management
9
Computer-assisted marketing
9
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English
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German
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Töpfer, Armin
8
Dagger, Tracey S.
4
Anastasiadou, Kyriaki
1
Babakus, Emin
1
Balaji, M. S.
1
Balmer, John M. T.
1
Beckett, Nigel P.
1
Berezan, Orie
1
Butaney, Gul T.
1
Chatzipanagiotou, Kalliopi C.
1
Chen, Weifeng
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Coelho, Pedro S.
1
David, Meredith E.
1
Eckert, Hans
1
Fullerton, Gordon
1
Gabel, Britta
1
Günther, Swen
1
Ha, Hong Youl
1
Henseler, Jörg
1
Hill, Sally Rao
1
Hinterhuber, Hans H.
1
Jamal, Ahmad
1
Janda, Swinder
1
Jha, Subhash
1
Kasabov, Eduard
1
Kasabov, Edwaed
1
Krishen, Anjala Selena
1
Lassar, Walfried M.
1
Lentz, Patrick
1
Liu, Matthew Tingchi
1
Mann, Andreas
1
Marschler, Hans-Christian
1
Matzler, Kurt
1
McColl-Kennedy, Janet R.
1
Mende, Martin
1
Menon, Kalyani
1
Muthaly, Siva K. K.
1
Müller, Stefan
1
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European journal of marketing : EJM
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Springer eBook Collection / Business and Economics
Journal of retailing and consumer services
256
International journal of hospitality management
137
Journal of business research : JBR
136
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
45
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
The international review of retail, distribution and consumer research
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service research
20
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ECONIS (ZBW)
38
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Style before substance? : building loyalty through marketing communication congruity
Berezan, Orie
;
Krishen, Anjala Selena
;
Tanford, Sarah
; …
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1332-1352
Persistent link: https://www.econbiz.de/10011725683
Saved in:
3
Corporate heritage brands, augmented role identity and customer satisfaction
Balmer, John M. T.
;
Chen, Weifeng
- In:
European journal of marketing : EJM
51
(
2017
)
9/10
,
pp. 1510-1521
Persistent link: https://www.econbiz.de/10011755156
Saved in:
4
How does brand innovativeness affect brand loyalty?
Pappu, Ravi
;
Quester, Pascale G.
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 2-28
Persistent link: https://www.econbiz.de/10011453142
Saved in:
5
Theorising practices to deliberately or accidentally control customers
Kasabov, Eduard
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1493-1520
Persistent link: https://www.econbiz.de/10011609160
Saved in:
6
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi
;
Yan, Li
;
Phau, Ian
;
Pérez, Andrea
; …
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 464-487
Persistent link: https://www.econbiz.de/10011574451
Saved in:
7
What we know, don't know, and should know about confusion marketing
Kasabov, Edwaed
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1777-1808
Persistent link: https://www.econbiz.de/10011449322
Saved in:
8
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
9
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
10
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon
;
Choi, Beom-jin
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
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