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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~subject:"Kundenzufriedenheit"
~subject:"Persönlichkeitspsychologie"
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Kundenzufriedenheit
Persönlichkeitspsychologie
Beziehungsmarketing
125
Relationship marketing
125
Consumer behaviour
50
Konsumentenverhalten
50
Customer satisfaction
33
Brand management
22
Markenführung
22
Brand image
18
Markenimage
18
Marketing management
18
Marketingmanagement
18
Dienstleistungsqualität
15
Service quality
15
Brand
13
Markenartikel
13
Confidence
10
Vertrauen
10
Deutschland
9
Germany
9
Kundenbindungsprogramm
9
Lieferantenmanagement
9
Loyalty program
9
Supplier relationship management
9
Personality psychology
8
Customer orientation
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Dienstleistungsmarketing
7
Emotion
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Services marketing
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Brand loyalty
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Einzelhandel
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Innovation
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Retail trade
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Salespeople
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Verkaufspersonal
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B-to-B-Marketing
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Beschwerdemanagement
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Business-to-business marketing
5
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Töpfer, Armin
7
Dagger, Tracey S.
4
He, Hongwei
2
Zhu, Weichun
2
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1
Babakus, Emin
1
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1
Balaji, M. S.
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1
Beckett, Nigel P.
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1
Buil, Isabel
1
Butaney, Gul T.
1
Chatzipanagiotou, Kalliopi C.
1
Chen, Weifeng
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Coelho, Filipe
1
Coelho, Pedro S.
1
Dant, Rajiv P.
1
David, Meredith E.
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De Chernatony, Leslie
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Ha, Hong Youl
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Henseler, Jörg
1
Hill, Sally Rao
1
Jamal, Ahmad
1
Janda, Swinder
1
Jha, Subhash
1
Kasabov, Eduard
1
Kasabov, Edwaed
1
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European journal of marketing : EJM
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Journal of retailing and consumer services
262
Journal of business research : JBR
150
International journal of hospitality management
140
The journal of services marketing
111
Journal of hospitality marketing & management
67
The service industries journal
63
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
45
Journal of service management
45
Journal of service research : JSR
45
Service business
44
Services marketing quarterly
43
Asia Pacific journal of marketing and logistics
40
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
37
Journal of the Academy of Marketing Science
37
Psychology & marketing
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
The international journal of bank marketing : IJBM
34
The journal of business & industrial marketing
34
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of marketing
23
Journal of retailing
23
International journal of quality and service sciences
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
22
SpringerLink / Bücher
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of service research
21
The international review of retail, distribution and consumer research
21
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ECONIS (ZBW)
41
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Consumers' self-congruence with a "Liked" brand : cognitive network influence and brand outcomes
Wallace, Elaine
;
Buil, Isabel
;
De Chernatony, Leslie
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 367-390
Persistent link: https://www.econbiz.de/10011661710
Saved in:
3
Style before substance? : building loyalty through marketing communication congruity
Berezan, Orie
;
Krishen, Anjala Selena
;
Tanford, Sarah
; …
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1332-1352
Persistent link: https://www.econbiz.de/10011725683
Saved in:
4
Corporate heritage brands, augmented role identity and customer satisfaction
Balmer, John M. T.
;
Chen, Weifeng
- In:
European journal of marketing : EJM
51
(
2017
)
9/10
,
pp. 1510-1521
Persistent link: https://www.econbiz.de/10011755156
Saved in:
5
Integrating identity, strategy and communications for trust, loyalty and commitment
Melewar, T. C.
;
Foroudi, Pantea
;
Gupta, Suraksha
; …
- In:
European journal of marketing : EJM
51
(
2017
)
3
,
pp. 572-604
Persistent link: https://www.econbiz.de/10011698245
Saved in:
6
How does brand innovativeness affect brand loyalty?
Pappu, Ravi
;
Quester, Pascale G.
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 2-28
Persistent link: https://www.econbiz.de/10011453142
Saved in:
7
Moral identity centrality and cause-related marketing : the moderating effects of brand social responsibility image and emotional brand attachment
He, Hongwei
;
Zhu, Weichun
;
Gouran, Dennis S.
;
Kolo, Olivia
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 236-259
Persistent link: https://www.econbiz.de/10011459636
Saved in:
8
Theorising practices to deliberately or accidentally control customers
Kasabov, Eduard
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1493-1520
Persistent link: https://www.econbiz.de/10011609160
Saved in:
9
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi
;
Yan, Li
;
Phau, Ian
;
Pérez, Andrea
; …
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 464-487
Persistent link: https://www.econbiz.de/10011574451
Saved in:
10
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
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