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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Service business"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
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Search: subject_exact:"Customer value"
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Beziehungsmarketing
Consumer behaviour
Customer value
31
Kundenwert
31
Relationship marketing
18
Konsumentenverhalten
14
Betriebliche Wertschöpfung
10
Customer satisfaction
10
Kundenzufriedenheit
10
Value creation
10
Dienstleistungsqualität
9
Service quality
9
Customer integration
7
Kundenintegration
7
Marketing management
5
Marketingmanagement
5
Brand management
4
Customer participation
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Markenführung
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Service-Dominant Logic
4
Service-dominant logic
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Quality management
3
Qualitätsmanagement
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Brand image
2
Co-creation
2
Cost management
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Customer lifetime value
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Dienstleistungsmarketing
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Ethiopia
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Gastronomie
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Internet marketing
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Kostenmanagement
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Markenimage
2
Marketing theory
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Marketingtheorie
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Online retailing
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Online-Handel
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Online-Marketing
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Al Haj Eid, Mohammad Badi’
2
Andrews, Lynda
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Dandis, Ala' Omar
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Le Nguyen Hau
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Cassia, Fabio
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Castañeda, J. Alberto
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Chen, Ja-Shen
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Cobelli, Nicola
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Frías Jamilena, Dolores María
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1
Gill, Liz
1
Golik Klanac, Nataša
1
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1
Grönroos, Christian
1
Hong, Soon Goo
1
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1
Hur, Won-moo
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Hyun Kyung Kim
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Janupiboon, Thanyamai P.
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Jeng, Mei-Yuan
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Marcos, Anabela Maria Bello de Figueiredo
1
Moutinho, Luiz
1
Ni, Arnt Kyawt
1
Palma, Freida C.
1
Persson, Andreas
1
Pham Ngoc Thuy
1
Polo Peña, Ana Isabel
1
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European journal of marketing : EJM
Service business
The TQM journal : the international review of organizational improvement
Journal of business research : JBR
61
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of retailing and consumer services
42
International journal of hospitality management
23
SpringerLink / Bücher
19
Journal of the Academy of Marketing Science
17
Handbook of research on customer equity in marketing
14
Journal of marketing
14
Journal of service research : JSR
14
Journal of strategic marketing
14
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
14
The journal of business & industrial marketing
14
The journal of services marketing
14
The service industries journal
14
Gabler Edition Wissenschaft
13
The journal of product & brand management
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service management
12
International journal of contemporary hospitality management
11
Journal of marketing research : JMR
11
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Tourism management : research, policies, practice
10
Business horizons
9
Cogent business & management
9
Technological forecasting & social change : an international journal
9
Journal of marketing management : MM
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Management science : journal of the Institute for Operations Research and the Management Sciences
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European management journal
7
International journal of electronic customer relationship management : IJECRM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of marketing analytics : JMA
7
Management decision : MD
7
Marketing theory
7
Springer eBook Collection / Business and Economics
7
Harvard-Business-Manager : das Wissen der Besten
6
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ECONIS (ZBW)
23
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1
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
2
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
3
Incorporating customer profitability analysis into quality management systems
Sedevich-Fons, Leonardo
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1506-1526
Persistent link: https://www.econbiz.de/10014320876
Saved in:
4
Understanding customers hospital experience and value co-creation behavior
Samsa, Çağlar
;
Yüce, Alpaslan
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1860-1876
Persistent link: https://www.econbiz.de/10014320955
Saved in:
5
Service quality, customer satisfaction and customer value : holistic determinants of loyalty and word-of-mouth in services
Marcos, Anabela Maria Bello de Figueiredo
;
Coelho, Arnaldo
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 957-978
Persistent link: https://www.econbiz.de/10013537675
Saved in:
6
Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 476-493
Persistent link: https://www.econbiz.de/10013338048
Saved in:
7
Transforming customer brand engagement to co-creation value through participation energy and effort
Mai Thi My‑Quyen
;
Le Nguyen Hau
- In:
Service business
15
(
2021
)
3
,
pp. 493-514
Persistent link: https://www.econbiz.de/10012620105
Saved in:
8
Motivation triggers for customer participation in value co-creation
Palma, Freida C.
;
Trimi, Silvana
;
Hong, Soon Goo
- In:
Service business
13
(
2019
)
3
,
pp. 557-580
Persistent link: https://www.econbiz.de/10012124370
Saved in:
9
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
Saved in:
10
The effects of perceived value on loyalty : the moderating effect of market orientation adoption
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
Service business
11
(
2017
)
1
,
pp. 93-116
Persistent link: https://www.econbiz.de/10011722452
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