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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Services marketing quarterly"
~subject:"Konsumentenverhalten"
~subject:"Vertrauen"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Konsumentenverhalten
Vertrauen
Customer satisfaction
158
Kundenzufriedenheit
158
Dienstleistungsqualität
98
Service quality
98
Consumer behaviour
90
Beziehungsmarketing
65
Relationship marketing
65
Beschwerdemanagement
18
Complaint management
18
Customer service
17
Kundenservice
17
Emotion
15
satisfaction
15
Brand management
14
Markenführung
14
customer satisfaction
14
Dienstleistungssektor
13
Service industry
13
USA
13
United States
13
service quality
13
Arbeitszufriedenheit
12
Confidence
12
Job satisfaction
12
Brand image
10
Markenimage
10
Viral marketing
10
Virales Marketing
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Dienstleistung
8
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8
Services
8
Services marketing
8
Structural equation model
8
Strukturgleichungsmodell
8
loyalty
8
Higher education institution
7
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7
Satisfaction
7
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Article
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95
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95
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1
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English
95
Author
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Choi, Beom Joon
3
Dagger, Tracey S.
3
Balaji, M. S.
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Ha, Hong Youl
2
Herstein, Ram
2
Janda, Swinder
2
Leisen Pollack, Birgit
2
Mitchell, Vincent-Wayne
2
Quach, Sara
2
Shin, Hyunju
2
Thaichon, Park
2
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ali, Alisha
1
Amaad, Hafiz
1
Antonetti, Paolo
1
Babakus, Emin
1
Bagozzi, Richard P.
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
Bates, Kenneth
1
Bavalur, Amulya Sai
1
Bebko, Charlene
1
Beetles, Andrea
1
Benkenstein, Martin
1
Berezan, Orie
1
Bergera, Ron
1
Black, Gregory S.
1
Boveda-Lambie, Adriana
1
Bruce, Michael L.
1
Bui, M̃y
1
Butaney, Gul T.
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Chang, Hua
1
Chatzipanagiotou, Kalliopi C.
1
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European journal of marketing : EJM
Services marketing quarterly
Journal of retailing and consumer services
325
International journal of hospitality management
188
Journal of business research : JBR
145
The journal of services marketing
105
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
78
Cogent business & management
73
Tourism management : research, policies, practice
54
The service industries journal
52
Asia Pacific journal of marketing and logistics
50
Psychology & marketing
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Service business
43
Journal of service management
40
Journal of service research : JSR
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
38
The international journal of bank marketing : IJBM
38
International journal of electronic marketing and retailing : IJEMR
36
Tourism management perspectives : TMP
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of the Academy of Marketing Science
28
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
The TQM journal : the international review of organizational improvement
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
International journal of services, economics and management
25
Journal of Asian finance, economics and business : JAFEB
25
International journal of services and operations management
24
Journal of internet commerce
24
Total quality management & business excellence
24
Tourism analysis : an interdisciplinary tourism & hospitality journal
24
International journal of business information systems : IJBIS
23
Journal of Islamic marketing
23
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ECONIS (ZBW)
95
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1
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95
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
3
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
4
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
5
Self-service technology : examining the influence of emotions
Mukerjee, Kaushik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 188-205
Persistent link: https://www.econbiz.de/10014320368
Saved in:
6
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
7
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
8
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
9
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
10
Service provider hesitation in credence services : the importance of customer expectations?
Fuller, Rachel
;
Pervan, Simon
;
Kunstler, Breanne
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 504-519
Persistent link: https://www.econbiz.de/10013416993
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