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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"The journal of services marketing"
~subject:"Social Web"
~subject:"United States"
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Search: subject:"customer relationship management"
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Social Web
United States
Beziehungsmarketing
320
Relationship marketing
320
Consumer behaviour
166
Konsumentenverhalten
166
Customer satisfaction
131
Kundenzufriedenheit
131
Dienstleistungsqualität
111
Service quality
111
Customer service
44
Kundenservice
44
Brand management
35
Markenführung
35
Customer integration
33
Dienstleistungssektor
33
Kundenintegration
33
Service industry
33
Dienstleistungsmarketing
30
Services marketing
30
Brand image
26
Emotion
26
Lieferantenmanagement
26
Markenimage
26
Supplier relationship management
26
Services
25
Beschwerdemanagement
23
Complaint management
23
Confidence
23
Customer experience
23
USA
23
Vertrauen
23
Dienstleistung
21
Einzelhandel
21
Retail trade
21
Betriebliche Wertschöpfung
19
Social web
19
Value creation
19
Customer engagement
18
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18
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English
42
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Klaus, Philipp
2
Abney, Alexandra K.
1
Ahn, Kwanghoon
1
Alexandrov, Aliosha
1
Anaza, Nwamaka A.
1
Birch, Nancy J.
1
Black, Hulda G.
1
Blocker, Christopher
1
Blocker, Christopher P.
1
Brodie, Roderick J.
1
Brooks, John R.
1
Bruhn, Manfred
1
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1
Cesmeci, Caner
1
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1
Chi, Ming
1
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1
Chung, Namho
1
Dagger, Tracey S.
1
Dale, Naomi F.
1
David, Meredith E.
1
Dimitriadis, Sergios
1
Esmark Jones, Carol L.
1
Fahy, John
1
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1
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1
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1
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Harwood, Tracy
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Heinonen, Kristina
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European journal of marketing : EJM
The journal of services marketing
Journal of business research : JBR
108
Journal of retailing and consumer services
80
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of internet marketing and advertising : IJIMA
37
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
34
The journal of product & brand management
34
International journal of hospitality management
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
29
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
Journal of strategic marketing
25
Journal of the Academy of Marketing Science
25
Journal of marketing
24
Business horizons
22
The journal of brand management : an international journal
22
Marketing intelligence & planning
21
International journal of electronic marketing and retailing : IJEMR
19
Journal of internet commerce
19
Psychology & marketing
18
Technological forecasting & social change : an international journal
18
The journal of business & industrial marketing
18
International journal of business information systems : IJBIS
17
International journal of electronic customer relationship management : IJECRM
17
Journal of promotion management : innovations in planning and applied research
17
Journal of service management
17
Journal of hospitality marketing & management
16
Journal of marketing management : MM
16
Journal of service research : JSR
16
SpringerLink / Bücher
16
Journal of marketing communications
15
Services marketing quarterly
15
Asia Pacific journal of marketing and logistics
14
International journal of e-business research : an official publication of the Information Resources Management Association
14
Tourism management : research, policies, practice
14
Journal of electronic commerce research : JECR
13
Journal of fashion marketing and management
13
Cogent business & management
12
Journal of customer behaviour
12
Journal of global marketing
12
Journal of marketing management : JMM ; journal of the Academy of Marketing
12
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ECONIS (ZBW)
42
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1
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
2
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
Saved in:
3
The impact of social media use on customer experiences within physical service environments
Johns, Raechel
;
Walsh, Michael J.
;
Dale, Naomi F.
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 788-797
Persistent link: https://www.econbiz.de/10014314408
Saved in:
4
Influence of social media posts on service performance
Esmark Jones, Carol L.
;
Waites, Stacie
;
Stevens, …
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 283-296
Persistent link: https://www.econbiz.de/10013407485
Saved in:
5
Customer responses to service failures on social media
Varnali, Kaan
;
Cesmeci, Caner
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 691-709
Persistent link: https://www.econbiz.de/10013407589
Saved in:
6
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
7
Guest editorial: relationship marketing : past, present and future
Gummerus, Johanna
;
Koskull, Catharina von
;
Kowalkowski, …
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 1-5
Persistent link: https://www.econbiz.de/10011615567
Saved in:
8
From relationship marketing to total relationship marketing and beyond
Gummesson, Evert
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 16-19
Persistent link: https://www.econbiz.de/10011615616
Saved in:
9
Enhancing theory development in the domain of relationship marketing : how to avoid the danger of getting stuck in the middle
Brodie, Roderick J.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 20-23
Persistent link: https://www.econbiz.de/10011615627
Saved in:
10
Social bonding as a determinant of share of wallet and cross-buying behaviour in B2B relationships
Paulssen, Marcel
;
Roulet, Raphael
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 1011-1028
Persistent link: https://www.econbiz.de/10011708799
Saved in:
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