//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"The service industries journal"
~subject:"Arbeitsverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kundenmanagement"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Arbeitsverhalten
Beziehungsmarketing
282
Relationship marketing
282
Consumer behaviour
114
Konsumentenverhalten
114
Dienstleistungsqualität
91
Service quality
91
Customer satisfaction
86
Kundenzufriedenheit
86
Brand management
32
Markenführung
32
Confidence
25
Marketing management
25
Marketingmanagement
25
Vertrauen
25
Brand image
24
Markenimage
24
Customer integration
22
Kundenintegration
22
Customer service
21
Kundenservice
21
Lieferantenmanagement
20
Supplier relationship management
20
Beschwerdemanagement
19
Complaint management
19
Taiwan
18
Customer value
17
Kundenwert
17
Emotion
16
Bank
15
Betriebliche Wertschöpfung
15
Brand
15
Internet marketing
15
Markenartikel
15
Online-Marketing
15
Value creation
15
Salespeople
14
Verkaufspersonal
14
Work behaviour
14
customer loyalty
14
more ...
less ...
Online availability
All
Undetermined
11
Free
1
Type of publication
All
Article
14
Type of publication (narrower categories)
All
Article in journal
14
Aufsatz in Zeitschrift
14
Language
All
English
14
Author
All
Anaza, Nwamaka A.
1
Arasli, Huseyin
1
Arnold, Todd J.
1
Auh, Seigyoung
1
Bayighomog, Steven W.
1
Boukis, Achilleas
1
Burmann, Christoph
1
Chen, I-heng
1
Cheng, Jui-Chang
1
Choi, Laee
1
Di, Eh
1
Gilliam, David A.
1
Gong, Taeshik
1
Harris, Lloyd C.
1
He, Hongwei
1
Huang, Chien-jung
1
King, Ceridwyn
1
Lotz, Sherry L.
1
Luo, She-Juang
1
Ma, Jianfeng
1
Mengüç, Bülent
1
Mu, Zhirong
1
Nowlin, Edward L.
1
Piehler, Rico
1
Rayburn, Steven W.
1
Thompson, Frauke Mattison
1
Uslu, Aypar
1
Wang, Weiyue
1
Wu, Gavin Jiayun
1
Xiong, Lina
1
Yang, Ya-Fang
1
Yen, Chang-Hua
1
Yi, Youjae
1
Yoo, Jaewon
1
Yoo, Jay Jaewon
1
Yu, Te-cheng
1
Zhou, Xing
1
Zhu, Weichun
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
The service industries journal
International journal of hospitality management
20
Journal of business research : JBR
15
Journal of retailing and consumer services
13
The journal of services marketing
9
International journal of contemporary hospitality management
8
Journal of business ethics : JOBE
8
Journal of service research : JSR
7
Journal of marketing
6
The journal of personal selling & sales management : JPSSM
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of hospitality marketing & management
5
Journal of service management
5
Journal of strategic marketing
5
Service business
5
Journal of service research
4
Journal of service theory and practice
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service theory and practice : JSTP
3
Psychology & marketing
3
The Cornell hospitality quarterly
3
Tourism management : research, policies, practice
3
Asia Pacific journal of marketing and logistics
2
Corporate communications : an international journal
2
Group & organization management : an international journal
2
International journal of business excellence : IJBEX
2
Journal of air transport management
2
Journal of business and psychology
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
2
Journal of personal selling & sales management : JPSSM
2
Journal of retailing
2
Leadership & organization development journal
2
Marketing intelligence & planning
2
American journal of business
1
Asian journal of business ethics : AJBE
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Chinese management studies
1
more ...
less ...
Source
All
ECONIS (ZBW)
14
Showing
1
-
10
of
14
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
Can abusive supervision motivate customer-oriented service sabotage? : a multilevel research
Ma, Jianfeng
;
Zhou, Xing
;
Mu, Zhirong
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 696-717
Persistent link: https://www.econbiz.de/10012586859
Saved in:
3
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
4
Workplace spirituality : customer engagement Nexus : the mediated role of spiritual leadership on customer-oriented boundary-spanning behaviors
Bayighomog, Steven W.
;
Arasli, Huseyin
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 637-661
Persistent link: https://www.econbiz.de/10012204758
Saved in:
5
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
6
Customer power and frontline employee voice behavior : mediating roles of psychological empowerment
Yoo, Jaewon
- In:
European journal of marketing : EJM
51
(
2017
)
1
,
pp. 238-256
Persistent link: https://www.econbiz.de/10011626499
Saved in:
7
Brand attachment and customer citizenship behaviors
Cheng, Jui-Chang
;
Luo, She-Juang
;
Yen, Chang-Hua
;
Yang, …
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 263-277
Persistent link: https://www.econbiz.de/10011564113
Saved in:
8
Achieving favourable customer outcomes through employee deviance
Boukis, Achilleas
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 319-338
Persistent link: https://www.econbiz.de/10011564146
Saved in:
9
Using work design to motivate customer-oriented behaviors
Rayburn, Steven W.
;
Gilliam, David A.
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 339-355
Persistent link: https://www.econbiz.de/10011564148
Saved in:
10
Staying engaged on the job : the role of emotional labor, job resources, and customer orientation
Anaza, Nwamaka A.
;
Nowlin, Edward L.
;
Wu, Gavin Jiayun
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1470-1492
Persistent link: https://www.econbiz.de/10011609156
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->