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~isPartOf:"European journal of marketing : EJM"
~subject:"Customer satisfaction"
~subject:"Leadership style"
~subject:"Leadership"
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Search: subject_exact:"Einfühlungsvermögen"
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Customer satisfaction
Leadership style
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Emotion
39
Consumer behaviour
31
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Beziehungsmarketing
7
Kundenzufriedenheit
7
Personality psychology
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Antonetti, Paolo
1
Bagozzi, Richard P.
1
Balaji, M. S.
1
Borders, Aberdeen Leila
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Chen, Maio-ling
1
Gilchrist, Alan J. P.
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Grappi, Silvia
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Romani, Simona
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Roy, Sanjit
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1
Vanharanta, Markus
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European journal of marketing : EJM
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
72
International journal of hospitality management
59
Journal of business research : JBR
31
Leadership & organization development journal
31
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
22
Journal of travel and tourism marketing
20
Journal of business ethics : JOBE
19
The journal of services marketing
19
International journal of contemporary hospitality management
17
Tourism management : research, policies, practice
17
Tourism management perspectives : TMP
13
Journal of business and psychology
12
Journal of managerial psychology
12
Journal of leadership & organizational studies : JLOS
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Psychology & marketing
11
The service industries journal
11
Service business
10
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
9
Leadership
9
Leadership as emotional labour : management and the "managed heart"
9
SpringerLink / Bücher
9
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
Journal of Asian finance, economics and business : JAFEB
7
Journal of service research : JSR
7
Middle East journal of management : MEJM
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Academy of Management journal : AMJ
6
Administrative Sciences : open access journal
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Human relations
6
Human relations : towards the integration of the social sciences
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of human resource management
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of service management
6
Journal of the Academy of Marketing Science
6
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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1
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
2
The bittersweet experience of being envied in a consumption context
Romani, Simona
;
Grappi, Silvia
;
Bagozzi, Richard P.
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1239-1262
Persistent link: https://www.econbiz.de/10011608996
Saved in:
3
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
4
Investor sentiment, customer satisfaction and stock returns
Peng, Chi-lu
;
Lai, Kuan-ling
;
Chen, Maio-ling
;
Wei, An-pin
- In:
European journal of marketing : EJM
49
(
2015
)
5/6
,
pp. 827-850
Persistent link: https://www.econbiz.de/10011298082
Saved in:
5
The reflexive turn in key account management : beyond formal and post-bureaucratic prescriptions
Vanharanta, Markus
;
Gilchrist, Alan J. P.
;
Pressey, …
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2071-2104
Persistent link: https://www.econbiz.de/10010461805
Saved in:
6
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
7
Others service experiences : emotions, perceived justice, and behavior
Mattila, Anna
;
Hanks, Lydia
;
Wang, Chenya
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 552-571
Persistent link: https://www.econbiz.de/10010371632
Saved in:
8
Sales manager support : fostering emotional health in salespeople
Kemp, Elyria
;
Borders, Aberdeen Leila
;
Ricks, Joe M. <Jr.>
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 635-654
Persistent link: https://www.econbiz.de/10009733003
Saved in:
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