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~isPartOf:"European journal of marketing : EJM"
~subject:"Dienstleistungsmarketing"
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Search: subject:"Relationship marketing"
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Dienstleistungsmarketing
Beziehungsmarketing
95
Relationship marketing
95
Consumer behaviour
50
Konsumentenverhalten
50
Customer satisfaction
23
Kundenzufriedenheit
23
Brand management
22
Markenführung
22
Brand image
18
Markenimage
18
Marketing management
17
Marketingmanagement
17
Dienstleistungsqualität
15
Service quality
15
Brand
13
Markenartikel
13
Confidence
9
Vertrauen
9
Personality psychology
8
Persönlichkeitspsychologie
8
Customer orientation
7
Emotion
7
Lieferantenmanagement
7
Services marketing
7
Supplier relationship management
7
Brand loyalty
6
Einzelhandel
6
Innovation
6
Kundenbindungsprogramm
6
Loyalty program
6
Retail trade
6
Salespeople
6
Verkaufspersonal
6
B-to-B-Marketing
5
Business-to-business marketing
5
Customer service
5
Employee retention
5
Kundenservice
5
Mitarbeiterbindung
5
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Article
7
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7
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English
7
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Anker, Thomas Boysen
1
Ashkanasy, Neal M.
1
Coelho, Pedro S.
1
Grönroos, Christian
1
Harris, Lloyd C.
1
Henseler, Jörg
1
Iglesias Argu͏̈elles, Víctor
1
Liu, Matthew Tingchi
1
Menon, Kalyani
1
Moutinho, Luiz
1
Phau, Ian
1
Pérez, Andrea
1
Ranaweera, Chatura
1
Russell-Bennett, Rebekah
1
Sparks, Leigh
1
Teah, Min
1
Tombs, Alastair G.
1
Varela Neira, Concepción
1
Vázquez Casielles, Rodolfo
1
Yan, Li
1
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European journal of marketing : EJM
The journal of services marketing
23
Journal of service research : JSR
11
Journal of retailing and consumer services
10
Journal of service management
8
Services marketing quarterly
8
Kundenbeziehungen im Dienstleistungsbereich
7
Journal of the Academy of Marketing Science
6
Basler Schriften zum Marketing
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
Journal of business research : JBR
5
Dienstleistungsmarken : Forum Dienstleistungsmanagement
4
International journal of contemporary hospitality management
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Managing consumer services : factory or theater?
4
SpringerLink / Bücher
4
The international journal of bank marketing : IJBM
4
European journal of marketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of strategic marketing
3
Journal of travel and tourism marketing
3
Management im Gesundheitswesen : das Lehrbuch für Studium und Praxis
3
Marketing theory
3
The journal of business & industrial marketing
3
The service industries journal
3
Tourism management : research, policies, practice
3
Advances in services marketing
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
2
Beiträge zum Controlling
2
Dienstleistungsmanagement : Jahrbuch
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Edward Elgar E-Book Archive
2
Elgar original reference
2
Gabler Edition Wissenschaft
2
Gabler-Edition Wissenschaft
2
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
2
International journal of services and operations management
2
Journal of business-to-business marketing
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
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ECONIS (ZBW)
7
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1
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7
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7
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date (oldest first)
1
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi
;
Yan, Li
;
Phau, Ian
;
Pérez, Andrea
; …
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 464-487
Persistent link: https://www.econbiz.de/10011574451
Saved in:
2
Consumer dominant value creation : a theoretical response to the recent call for a consumer dominant logic for marketing
Anker, Thomas Boysen
;
Sparks, Leigh
;
Moutinho, Luiz
; …
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 532-560
Persistent link: https://www.econbiz.de/10011309583
Saved in:
3
Intentionality attributions and humiliation : the impact on customer behavior
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 901-923
Persistent link: https://www.econbiz.de/10010388104
Saved in:
4
Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
Saved in:
5
For better or for worse? : adverse effects of relationship age and continuance commitment on positive and negative word of mouth
Ranaweera, Chatura
;
Menon, Kalyani
- In:
European journal of marketing : EJM
47
(
2013
)
10
,
pp. 1598-1621
Persistent link: https://www.econbiz.de/10010201745
Saved in:
6
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
7
Creating customer loyalthy through service customization
Coelho, Pedro S.
;
Henseler, Jörg
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 331-356
Persistent link: https://www.econbiz.de/10009535030
Saved in:
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