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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Service industry"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Service industry
Dienstleistungsqualität
240
Service quality
240
Customer satisfaction
109
Kundenzufriedenheit
109
Quality management
85
Qualitätsmanagement
85
Consumer behaviour
52
Konsumentenverhalten
52
Beziehungsmarketing
44
Relationship marketing
44
Gesundheitsversorgung
36
Health care
36
Product quality
35
Produktqualität
35
Hospital
32
Krankenhaus
32
service quality
30
Gesundheitswesen
26
Health care system
26
Dienstleistungssektor
23
Higher education institution
17
Hochschule
17
Students
14
Studierende
14
Customer service
13
Kundenservice
13
Measurement
13
Messung
13
Patienten
13
Patients
13
customer satisfaction
13
Performance measurement
12
Performance-Messung
12
Beschwerdemanagement
11
Complaint management
11
Emotion
11
Quality
11
SERVQUAL
11
Theorie
10
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23
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Andronikidis, Andreas
1
Astrini, Nidya Judhi
1
Awasthy, Prakash
1
Badri, Hossein
1
Bossink, Bart
1
Brint, Andrew
1
Bröchner, Jan
1
Carter, Arthur E.
1
Chen, Ching-Chin
1
Fernández, Walter
1
Fry, John
1
Georgiou, Andreas C.
1
Goode, Sigi
1
Gotzamani, Katerina
1
Grönroos, Christian
1
Gu, Wei
1
Hanukov, Gabi
1
Hazra, Jishnu
1
Hejazi, Taha-Hossein
1
Hu, Sai-quan
1
Huang, Ping-Lung
1
Jankalova, Miriam
1
Jia, Heather H.
1
Jia, Ronnie
1
Jiang, James J.
1
Kamvysi, Konstantina
1
Kang, Fei
1
Ku, Yu-hsiung
1
Lee Heng Wei
1
Lee, Bruce C. Y.
1
Lian, Zhaotong
1
Lin, Chinho
1
Lin, Dung-ying
1
Miles, Patti Collett
1
Mohd Suki, Norazah
1
Mu, Yu
1
Ojasalo, Katri
1
Ragsdale, Cliff T.
1
Rakhmawati, Tri
1
Reich, Blaize Horner
1
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European journal of operational research : EJOR
International journal of quality and service sciences
Total quality management & business excellence
The journal of services marketing
41
The service industries journal
31
Journal of retailing and consumer services
26
Journal of business research : JBR
25
Journal of service management
22
International journal of hospitality management
20
Journal of service research : JSR
19
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
23
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
To outsource or not : bike-share rebalancing strategies under the service quality deviation of a third party
Gu, Wei
;
Yu, Xiaoru
;
Zhang, Shichen
;
Yan, Xiangbin
; …
- In:
European journal of operational research : EJOR
310
(
2023
)
2
,
pp. 847-859
Persistent link: https://www.econbiz.de/10014340788
Saved in:
3
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
4
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
5
Improving efficiency of service systems by performing a part of the service without the customer's presence
Hanukov, Gabi
- In:
European journal of operational research : EJOR
302
(
2022
)
2
,
pp. 606-620
Persistent link: https://www.econbiz.de/10013270127
Saved in:
6
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
7
Collaboration under outcome-based contracts for information technology services
Awasthy, Prakash
;
Hazra, Jishnu
- In:
European journal of operational research : EJOR
286
(
2020
)
1
,
pp. 350-359
Persistent link: https://www.econbiz.de/10012240238
Saved in:
8
Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Zhang, Han
;
Kang, Fei
;
Hu, Sai-quan
- In:
Total quality management & business excellence
31
(
2020
)
14
,
pp. 1605-1620
Persistent link: https://www.econbiz.de/10012312249
Saved in:
9
A reliability-based approach for performance optimization of service industries : an application to healthcare systems
Hejazi, Taha-Hossein
;
Badri, Hossein
;
Yang, Kai
- In:
European journal of operational research : EJOR
273
(
2019
)
3
,
pp. 1016-1025
Persistent link: https://www.econbiz.de/10011987675
Saved in:
10
Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi G.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
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