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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"UK retail report"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Online retailing
272
Online-Handel
272
Consumer behaviour
178
Konsumentenverhalten
178
E-commerce
112
Electronic Commerce
112
Internet marketing
74
Online-Marketing
74
Einzelhandel
58
Retail trade
58
Social Web
46
Social web
46
Viral marketing
42
Virales Marketing
42
Beziehungsmarketing
39
Relationship marketing
39
Distribution channel
32
Vertriebsweg
32
Preismanagement
21
Pricing strategy
21
Customer satisfaction
19
Lieferkette
17
Personalization
17
Supply chain
17
Confidence
16
Internet
16
Vertrauen
16
Dienstleistungsqualität
14
Game theory
14
Personalisierung
14
Service quality
14
Spieltheorie
14
Website
14
Brand management
13
Digital platform
13
Digitale Plattform
13
Markenführung
13
Online reviews
13
Supply chain management
12
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19
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Rana, Nripendra P.
2
Alcántara-Pila, Juan Miguel
1
Bala, Pradip Kumar
1
Barnes, Donald C.
1
Barrio-García, Salvador del
1
Butori, Raphaëlle
1
Collier, Joel E.
1
Cuesta-Valiño, Pedro
1
Donthu, Naveen
1
Dwivedi, Yogesh Kumar
1
Eroglu, Sevgin
1
Fu, Xiaorong
1
García-Henche, Blanca
1
Goel, Pooja
1
Gonc̦alves, Helena Martins
1
Gursoy, Dogan
1
Gutiérrez-Rodríguez, Pablo
1
Ha, Sejin
1
Hernandez, Monica D.
1
Holland, Christopher P.
1
Huang, Ran
1
Hutzinger, Clemens
1
Karimi, Sahar
1
Krallman, Alexandra
1
Lastner, Matthew M.
1
Le Nagard, Emmanuelle
1
Malhotra, Neeru
1
Minor, Michael
1
Moriuchi, Emi
1
Mosteller, Jill
1
Núnez-Barriopedro, Estela
1
Pang, Jing
1
Papamichail, Nadia
1
Parayitam, Satyanarayana
1
Park, Minjung
1
Purani, Keyoor
1
Ray, Arghya
1
Ribeiro, Gisele de Campos
1
Rodríguez-López, Mª Eugenia
1
Safi, Roozmehr
1
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European journal of operational research : EJOR
Journal of business research : JBR
UK retail report
Journal of retailing and consumer services
79
International journal of electronic marketing and retailing : IJEMR
24
Journal of internet commerce
19
Cogent business & management
14
International journal of hospitality management
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
Journal of electronic commerce research : JECR
13
Tourism management : research, policies, practice
12
Asia Pacific journal of marketing and logistics
11
International journal of retail & distribution management
11
International journal of retail and distribution management
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of business information systems : IJBIS
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
International journal of electronic customer relationship management : IJECRM
10
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
10
Journal of retailing
8
Journal of strategic marketing
8
Psychology & marketing
8
The service industries journal
8
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
The international review of retail, distribution and consumer research
7
The journal of services marketing
7
Electronic commerce research and applications
6
Information systems and e-business management : ISeB
6
International journal of internet marketing and advertising : IJIMA
6
International journal of production economics
6
International journal of quality & reliability management
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of marketing management : MM
6
Service business
6
Administrative Sciences : open access journal
5
Electronic commerce research
5
Electronic markets : the international journal on networked business
5
International journal of contemporary hospitality management
5
International journal of electronic business : IJEB
5
International journal of electronic commerce : IJEC
5
Journal of Asian finance, economics and business : JAFEB
5
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ECONIS (ZBW)
19
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1
Positive or negative spillover? : the influence of online channel satisfaction on offline channel adoption
Teng, Hongxin
;
Xia, Qinying
;
Shou, Jiayi
;
Zhao, Jing
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013468724
Saved in:
2
Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context
Cuesta-Valiño, Pedro
;
Gutiérrez-Rodríguez, Pablo
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013534155
Saved in:
3
You can't touch this : driving purchase justification for hedonic online purchases
Krallman, Alexandra
;
Barnes, Donald C.
;
Lastner, Matthew M.
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-11
Persistent link: https://www.econbiz.de/10013492781
Saved in:
4
A moderated mediation model for e-impulse buying tendency, customer satisfaction and intention to continue e-shopping
Goel, Pooja
;
Parayitam, Satyanarayana
;
Sharma, Anuj
; …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013168094
Saved in:
5
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
6
What consumers think about product self-assembly : insights from big data
Safi, Roozmehr
- In:
Journal of business research : JBR
153
(
2022
),
pp. 341-354
Persistent link: https://www.econbiz.de/10013534050
Saved in:
7
Exploring the drivers of customers' brand attitudes of online travel agency services : a text-mining based approach
Ray, Arghya
;
Bala, Pradip Kumar
;
Rana, Nripendra P.
- In:
Journal of business research : JBR
128
(
2021
),
pp. 391-404
Persistent link: https://www.econbiz.de/10012494465
Saved in:
8
Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun
- In:
Journal of business research : JBR
106
(
2020
),
pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
Saved in:
9
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
10
An empirical investigation of the factors motivating Japanese repeat consumers to review their shopping experiences
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Journal of business research : JBR
82
(
2018
),
pp. 381-390
Persistent link: https://www.econbiz.de/10011771917
Saved in:
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