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~isPartOf:"European journal of operational research : EJOR"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Book section"
~type_genre:"Collection of articles written by one author"
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Search: subject_exact:"Technischer Kundendienst"
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Customer service
9
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9
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Houtum, Geert-Jan van
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European journal of operational research : EJOR
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
57
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
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Journal of service research
24
International journal of contemporary hospitality management
23
Psychology & marketing
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Services marketing quarterly
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International journal of services and operations management
19
Journal of hospitality marketing & management
17
Journal of retailing
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Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of production economics
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
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Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Harvard business review : HBR
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International journal of consumer studies
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ECONIS (ZBW)
9
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1
Online retail operations with "Try-Before-You-Buy"
Park, Youngsoo
;
Sim, Jeongeun
;
Kim, Bosung
- In:
European journal of operational research : EJOR
299
(
2022
)
3
,
pp. 987-1002
Persistent link: https://www.econbiz.de/10013207212
Saved in:
2
Improving efficiency of service systems by performing a part of the service without the customer's presence
Hanukov, Gabi
- In:
European journal of operational research : EJOR
302
(
2022
)
2
,
pp. 606-620
Persistent link: https://www.econbiz.de/10013270127
Saved in:
3
Forays into omnichannel : an online retailer's strategies for managing product returns
Mandal, Prasenjit
;
Basu, Preetam
;
Saha, Kushal
- In:
European journal of operational research : EJOR
292
(
2021
)
2
,
pp. 633-651
Persistent link: https://www.econbiz.de/10012502386
Saved in:
4
Contract design for equipment after-sales service with business interruption insurance
Qin, Xuwei
;
Shao, Lusheng
;
Jiang, Zhong-Zhong
- In:
European journal of operational research : EJOR
284
(
2020
)
1
,
pp. 176-187
Persistent link: https://www.econbiz.de/10012238638
Saved in:
5
After-sale service deployment and information sharing in a supply chain under demand uncertainty
Zhang, Shuguang
;
Dan, Bin
;
Zhou, Maosen
- In:
European journal of operational research : EJOR
279
(
2019
)
2
,
pp. 351-363
Persistent link: https://www.econbiz.de/10012110703
Saved in:
6
Optimal inventory policy for two substitutable products with customer service objectives
Chen, Xu
;
Feng, Youyi
;
Keblis, Matthew F.
;
Xu, Jianjun
- In:
European journal of operational research : EJOR
246
(
2015
)
1
,
pp. 76-85
Persistent link: https://www.econbiz.de/10011341185
Saved in:
7
On the upgrading policy after the redesign of a component for reliability improvement
Öner, K. B.
;
Kiesmüller, Gudrun
;
Houtum, Geert-Jan van
- In:
European journal of operational research : EJOR
244
(
2015
)
3
,
pp. 867-880
Persistent link: https://www.econbiz.de/10011289868
Saved in:
8
Dynamic demand fulfillment in spare parts networks with multiple customer classes
Tiemessen, Harold G. H.
;
Fleischmann, Moritz
;
Houtum, …
- In:
European journal of operational research : EJOR
228
(
2013
)
2
,
pp. 367-380
Persistent link: https://www.econbiz.de/10009757266
Saved in:
9
Efficient computation of time-based customer service levels in a multi-item, multi-echelon supply chain : a practical approach for inventory optimization
Caggiano, Kathryn E.
;
Jackson, Peter L.
;
Muckstadt, John A.
- In:
European journal of operational research : EJOR
199
(
2009
)
3
,
pp. 744-749
Persistent link: https://www.econbiz.de/10003900361
Saved in:
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