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~isPartOf:"Faculty & research / Insead : working paper series"
~isPartOf:"International journal of services and operations management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Service quality"
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Search: subject_exact:"Customer value"
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Service quality
Customer value
26
Kundenwert
26
Beziehungsmarketing
15
Relationship marketing
15
Betriebliche Wertschöpfung
13
Value creation
13
Customer integration
11
Kundenintegration
11
Consumer behaviour
8
Customer satisfaction
8
Dienstleistungsqualität
8
Konsumentenverhalten
8
Kundenzufriedenheit
8
Holiday behaviour
4
Service-Dominant Logic
4
Service-dominant logic
4
Tourism
4
Tourism industry
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Tourismuswirtschaft
4
Urlaubsverhalten
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Value co-creation
4
Dienstleistung
3
Dienstleistungsmanagement
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Hotel industry
3
Hotellerie
3
Lieferantenmanagement
3
Marketing theory
3
Marketingtheorie
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Service management
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Services
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Supplier relationship management
3
Tourismus
3
Brand image
2
Brand management
2
Co-creation
2
Customer service
2
Dienstleistungssektor
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2
Ethiopia
2
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8
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Aflaki, Sam
2
Popescu, Ioana
2
Abu Bakar Sade
1
Berenguer Contrí, Gloria
1
González-Mansilla, Óscar
1
Hasliza Hassan
1
Huiskonen, Janne
1
Järvi, Henna
1
Karppinen, Henri
1
Keränen, Joona
1
Ketabi, Saeedeh
1
Koivuniemi, Jouni
1
Muhammad Sabbir Rahman
1
Negi, Rakshit
1
Ranjbarian, Bahram
1
Ritala, Paavo
1
Seppänen, Kaisa
1
Serra-Cantallops, Antoni
1
Vilko, Jyri
1
Yavari, Zahra
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Faculty & research / Insead : working paper series
International journal of services and operations management
Tourism management : research, policies, practice
International journal of hospitality management
13
Journal of retailing and consumer services
12
The service industries journal
12
Journal of business research : JBR
8
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service research : JSR
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service management
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Service business
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services, economics and management
3
Journal of strategic marketing
3
Management decision : MD
3
Australasian marketing journal
2
Cogent business & management
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of travel and tourism marketing
2
Marketing theory
2
The international journal of bank marketing : IJBM
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Acta Universitatis Danubius / Oeconomica
1
Acta Wexionensia
1
American economic journal : a journal of the American Economic Association
1
Asia Pacific business review
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ECONIS (ZBW)
8
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1
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
2
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
3
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
4
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
5
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
-
2012
-
2. rev. vers. of 2011/80/DS
Persistent link: https://www.econbiz.de/10009625502
Saved in:
6
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
-
2011
-
Rev. vers. of 2010/32/DS
Persistent link: https://www.econbiz.de/10009357252
Saved in:
7
Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
Yavari, Zahra
;
Ranjbarian, Bahram
;
Ketabi, Saeedeh
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 277-297
Persistent link: https://www.econbiz.de/10011588157
Saved in:
8
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
Saved in:
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