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~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"Journal of digital banking"
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Electronic banking"
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Electronic banking
Beziehungsmarketing
121
Relationship marketing
121
Customer satisfaction
36
Kundenzufriedenheit
36
Consumer behaviour
35
Konsumentenverhalten
35
Financial services
23
Finanzdienstleistung
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Bank
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Confidence
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Vertrauen
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customer experience
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Brun, Isabelle
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Chinje, Nathalie Beatrice
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Jiménez, Alex
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Journal of digital banking
Journal of financial services marketing : JFSM
The international journal of bank marketing : IJBM
11
International journal of bank marketing
8
International journal of electronic customer relationship management : IJECRM
5
Journal of retailing and consumer services
5
International journal of electronic finance : IJEF
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Banken im Wandel : Direktbanken und Direct Banking
3
International journal of business and globalisation : IJBG
3
Journal for global business advancement : JGBA
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
2
Economies : open access journal
2
Electronic markets : the international journal on networked business
2
Expert journal of marketing
2
Global journal of business management : GJBM
2
Information age economy
2
Innovationen und Konzepte für die Bank der Zukunft : mit modernen Vertriebslösungen und optimierten Wertschöpfungsprozessen künftigen Herausforderungen begegnen
2
International journal of business and systems research : IJBSR
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of economic perspectives : IJEP
2
International journal of economics and finance
2
International journal of economics and financial issues : IJEFI
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of financial research
2
International journal of quality and service sciences
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of Islamic marketing
2
Journal of business research : JBR
2
Journal of central banking theory and practice
2
Journal of financial services marketing
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of global marketing
2
Journal of internet commerce
2
Journal of promotion management : innovations in planning and applied research
2
New trends in banking management : with 42 tables
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
2
The IUP journal of bank management : IJBM
2
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ECONIS (ZBW)
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1
US banks need a new approach to customer experience
Jiménez, Alex
- In:
Journal of digital banking
7
(
2023
)
3
,
pp. 215-223
Persistent link: https://www.econbiz.de/10014309803
Saved in:
2
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
3
Consumer-centric commerce : why banks and merchants need to step up their customer experience game
Kronenthal, Chris
- In:
Journal of digital banking
5
(
2020
)
1
,
pp. 13-26
Persistent link: https://www.econbiz.de/10012303886
Saved in:
4
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
5
How community banks create seamless customer journeys through digital banking initiatives
Mostiller, Misti
- In:
Journal of digital banking
3
(
2018
)
2
,
pp. 134-141
Persistent link: https://www.econbiz.de/10011978706
Saved in:
6
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
7
Can beacons be a source of inspiration for banks to increase sales and improve customer experience?
Moysan, Yvon
;
Paparoidamis, Nicholas G.
- In:
Journal of digital banking
1
(
2016/2017
)
1
,
pp. 53-61
Persistent link: https://www.econbiz.de/10011638693
Saved in:
8
Continuous mobile banking usage and relationship commitment : a multi-country assessment
Shaikh, Aijaz A.
;
Karjaluoto, Heikki
;
Chinje, Nathalie …
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 208-219
Persistent link: https://www.econbiz.de/10011480290
Saved in:
9
Online banking in India : an approach to establish CRM
Khare, Arpita
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 176-188
Persistent link: https://www.econbiz.de/10009563152
Saved in:
10
The impact of the internet upon bank marketing
Proença, João F.
;
Martins Silva, Marta
;
Fernandes, Teresa
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 160-175
Persistent link: https://www.econbiz.de/10009563153
Saved in:
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