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~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Financial services"
~type:"article"
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Search: subject_exact:"Customer relationship management"
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Beziehungsmarketing
113
Relationship marketing
113
Customer satisfaction
44
Kundenzufriedenheit
44
Consumer behaviour
41
Konsumentenverhalten
41
Bank
37
Dienstleistungsqualität
25
Service quality
25
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
The international journal of bank marketing : IJBM
Journal of financial services marketing : JFSM
21
The journal of services marketing
8
The service industries journal
7
Journal of retailing and consumer services
6
Die Bank
4
International journal of bank marketing
4
Journal of financial services marketing
4
Banking 2000 : Perspektiven und Projekte ; Hermann Meyer zu Selhausen zum 60. Geburtstag
3
Journal of marketing management : MM
3
Journal of service management
3
Journal of strategic marketing
3
CRM in financial services : a practical guide to making customer relationship management work
2
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
2
Electronic markets : the international journal on networked business
2
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
2
European management journal
2
International business review : the official journal of the European International Business Academy
2
International journal of financial services management : IJFSM
2
International journal of management & enterprise development : IJMED
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of trade and global markets
2
Journal of business research : JBR
2
Journal of digital banking
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service research
2
Kundenorientierung von Banken : Strategien für Kundennähe und effektives Beziehungsmanagement
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
2
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
2
AICEI proceedings
1
Accounting research journal
1
Advances in services marketing
1
Allfinanz oder financial Services? : aktuelle Trends im Finanzdienstleistungs-Bereich
1
Am Anfang unserer Zukunft : Weichenstellungen für das 21. Jahrhundert ; Dr. Reinfried Pohl zum 70. Geburtstag
1
Asia Pacific business review
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Asian African journal of economics and econometrics
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Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
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Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
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ECONIS (ZBW)
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1
Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?
Eriksson, Kent
;
Hermansson, Cecilia
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 472-494
Persistent link: https://www.econbiz.de/10011731471
Saved in:
2
Customer value proposition, corporate transformation and growth in Caribbean financial firms
Smith, Trevor Alexander
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
6
,
pp. 885-903
Persistent link: https://www.econbiz.de/10011618696
Saved in:
3
Understanding the loss of trust in large banks
Hurley, Robert F.
;
Gong, Xueping
;
Waqar, Adeela
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
5
,
pp. 348-366
Persistent link: https://www.econbiz.de/10010391511
Saved in:
4
Multiple perspectives on customer relationships : editorial
Heinonen, Kristina
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
6
,
pp. 450-456
Persistent link: https://www.econbiz.de/10010415439
Saved in:
5
Social value in retail banking
Roig, Juan Carlos Fandos
;
Guillén, Marta Estrada
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
5
,
pp. 348-367
Persistent link: https://www.econbiz.de/10009787622
Saved in:
6
How service quality influences brand equity : the dual mediating role of perceived value and corporate credibility
Jahanzeb, Sadia
;
Fatima, Tasneem
;
Butt, Muhammad Mohsin
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
2
,
pp. 126-141
Persistent link: https://www.econbiz.de/10009733582
Saved in:
7
Modelling customer loyalty in financial services : a hybrid of formative and reflective constructs
Baumann, Chris
;
Elliott, Greg
;
Hamin, Hamin
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
3
,
pp. 247-267
Persistent link: https://www.econbiz.de/10009011787
Saved in:
8
Testing perceived relational benefits as satisfaction and behavioral outcomes drivers
Dimitriadis, Sergios
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
4
,
pp. 297-313
Persistent link: https://www.econbiz.de/10008647655
Saved in:
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