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~isPartOf:"Harvard business review : HBR"
~isPartOf:"The service industries journal"
~subject:"Customer retention"
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Search: subject:"Customer loyalty"
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Customer retention
Beziehungsmarketing
17
Relationship marketing
17
Customer satisfaction
15
Kundenzufriedenheit
15
Kundenbindung
14
customer loyalty
14
Consumer behaviour
13
Konsumentenverhalten
13
Dienstleistungsqualität
11
Service quality
11
Customer value
4
Kundenbindungsprogramm
4
Kundenwert
4
Loyalty program
4
customer satisfaction
4
service quality
4
B-to-B-Marketing
3
Business-to-business marketing
3
Beschwerdemanagement
2
Betriebliche Wertschöpfung
2
Complaint management
2
Customer loyalty
2
Hospital
2
Krankenhaus
2
Lieferantenmanagement
2
Online retailing
2
Online-Handel
2
Product management
2
Produktmanagement
2
Service-Dominant Logic
2
Service-dominant logic
2
Supplier relationship management
2
Value creation
2
service-dominant logic
2
switching barriers
2
Angst
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14
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Almquist, Eric
2
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1
Baum, Tom
1
Berry, Leonard L.
1
Block, Nicholas
1
Chang, Chun-Ming
1
Cleghorn, Jamie
1
Courtney, Paula
1
Davis, Scott W.
1
Ferreira, João José Matos
1
Fu, Xiaorong
1
Haghighi, Azin Mostajer
1
Kuusisto, Arja
1
Kuusisto, Jari
1
Lafley, A . G.
1
Markey, Rob
1
Martin, Roger L.
1
Pang, Jing
1
Pereira, Carla Alexandra Barbosa
1
Rabbanee, Fazlul K.
1
Ramaseshan, B.
1
Robertson, Thomas S.
1
Senior, John
1
Shafti, Farhad
1
Sherer, Lori
1
Stein, Alisha
1
Wang, Mei-ling
1
Whiteside, Janey
1
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1
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Harvard business review : HBR
The service industries journal
Journal of retailing and consumer services
22
SpringerLink / Bücher
20
Journal of business research : JBR
17
Research
12
Springer eBook Collection
11
Journal of marketing theory and practice
10
Psychology & marketing
9
How to succeed in the digital age : strategies from 17 top managers
7
Journal of consumer behaviour : an international research review
7
Harvard-Business-Manager : das Wissen der Besten
6
Sport marketing quarterly : preferred journal of the Sport Marketing Association
6
Cogent business & management
5
Exploring the rise of fandom in contemporary consumer culture
5
International journal of contemporary hospitality management
5
International journal of hospitality management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of the Academy of Marketing Science
5
The journal of services marketing
5
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
4
Computer-mediated marketing strategies : social media and online brand communities
4
Edward Elgar E-Book Archive
4
European journal of marketing : EJM
4
Forum Marketing
4
Markenbrand : die Strategiequelle ; Zeitschrift für Markenstrategie
4
Services marketing quarterly
4
Asia Pacific journal of marketing and logistics
3
Australasian marketing journal
3
Dissertation Series CentER
3
Handbook of research on retailer-consumer relationship development
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Information systems and e-business management : ISeB
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality marketing & management
3
Journal of marketing analytics : JMA
3
Journal of service theory and practice : JSTP
3
Kundenmanagement & Electronic Commerce
3
Reihe Dienstleistungsmanagement | Dienstleistungsmarketing
3
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ECONIS (ZBW)
14
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1
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10
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14
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date (oldest first)
1
Effect of e-referral incentive programs on referrer loyalty on social platforms
Fu, Xiaorong
;
Pang, Jing
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1234-1255
Persistent link: https://www.econbiz.de/10013466628
Saved in:
2
Determinants of
customer
loyalty
in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
3
Why
customer
loyalty
programs can backfire
Robertson, Thomas S.
;
Courtney, Paula
- In:
Harvard business review : HBR
99
(
2021
)
3
,
pp. 21-24
Persistent link: https://www.econbiz.de/10012627112
Saved in:
4
"If you violate emotional trust, you might lose ther customer forever"
Whiteside, Janey
(
interviewee
)
- In:
Harvard business review : HBR
99
(
2021
)
3
,
pp. 24-25
Persistent link: https://www.econbiz.de/10012627113
Saved in:
5
Are you undervaluing your customers? : it's time to start measuring and managing their worth
Markey, Rob
- In:
Harvard business review : HBR
98
(
2020
)
1
,
pp. 42-55
Persistent link: https://www.econbiz.de/10012163231
Saved in:
6
Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.
;
Stein, Alisha
;
Rabbanee, Fazlul K.
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
Saved in:
7
Impact of tacit knowledge on
customer
loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
8
Linking service climate to
customer
loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
9
Dimensions of
customer
loyalty
in hospitality micro-enterprises
Haghighi, Azin Mostajer
;
Baum, Tom
;
Shafti, Farhad
- In:
The service industries journal
34
(
2014
)
3
,
pp. 251-273
Persistent link: https://www.econbiz.de/10010344131
Saved in:
10
The B2B elements of value : how to measure : and deliver : what business customers want
Almquist, Eric
;
Cleghorn, Jamie
;
Sherer, Lori
- In:
Harvard business review : HBR
96
(
2018
)
2
,
pp. 72-81
Persistent link: https://www.econbiz.de/10011879544
Saved in:
1
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