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~isPartOf:"Human resource management"
~isPartOf:"International journal of production economics"
~isPartOf:"Journal of vocational behavior"
~isPartOf:"SA journal of human resource management : SAJHRM"
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Search: subject_exact:"Call center"
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Call centre
20
Callcenter
20
Arbeitspsychologie
6
Organizational psychology
6
Arbeitszufriedenheit
4
Job satisfaction
4
Arbeitskräfte
3
Arbeitsleistung
3
Arbeitsverhalten
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Calling
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Emotion
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Human Resource Management
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Job performance
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Personalmanagement
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Queueing theory
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Südafrika
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Warteschlangentheorie
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Anforderungsprofil
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Call center
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Jouini, Oualid
3
Castanheira, Filipa
2
Chambel, Maria José
2
Dallery, Yves
2
Legros, Benjamin
2
Akşin, Zeynep
1
Banks, Diane
1
Boonzaier, Billy
1
Boonzaier, Michèle
1
Budjanovcanin, Alexandra
1
Buis, Brittany C.
1
Buitendach, Johanna H.
1
Cheng, Xiaoying
1
Clinton, Michael
1
Conner, Bradley T.
1
Conway, Neil
1
De Cuyper, Nele
1
De Witte, Hans
1
Dhanpat, Nelesh
1
Dik, Bryan J.
1
Edwards, Bryan D.
1
Frenkel, Stephen
1
Gazica, Michele W.
1
Goodwin, Robyn E.
1
Groth, Markus
1
Kanengoni, Herbert
1
Kluemper, Donald H.
1
Latham, Gary P.
1
Little, Laura M.
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Lugisani, Phokela
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Mabojane, Rethabile
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Modau, Faith D.
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Nelson, Debra L.
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Phiri, Mbail
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Piccolo, Ronald F.
1
Pillay, Kreshona
1
Quade, Matthew J.
1
Rensburg, Yolandi Janse van
1
Roodt, Gert
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Rothmann, Sebastiaan
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Human resource management
International journal of production economics
Journal of vocational behavior
SA journal of human resource management : SAJHRM
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
Sozialforschungsstelle Dortmund - Publikationen
13
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
7
Human relations
7
ILR review : the journal of work and policy
7
Management Science
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
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ECONIS (ZBW)
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11
Psychological capital, job demands and organisational commitment of employees in a call centre in Durban, South Africa
Pillay, Kreshona
;
Buitendach, Johanna H.
;
Kanengoni, Herbert
- In:
SA journal of human resource management : SAJHRM
12
(
2014
)
1
,
pp. 249-261
Persistent link: https://www.econbiz.de/10011348645
Saved in:
12
Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://www.econbiz.de/10009685649
Saved in:
13
The job demands-resources model of work engagement in South African call centres
Rensburg, Yolandi Janse van
;
Boonzaier, Billy
; …
- In:
SA journal of human resource management : SAJHRM
11
(
2013
)
1
,
pp. 259-271
Persistent link: https://www.econbiz.de/10010385395
Saved in:
14
The effect of context-specific versus nonspecific subconscious goals on employee performance
Latham, Gary P.
;
Piccolo, Ronald F.
- In:
Human resource management
51
(
2012
)
4
,
pp. 511-523
Persistent link: https://www.econbiz.de/10009613344
Saved in:
15
The efficiency and quality dilemma : what drives South African call centre management performance indicators?
Banks, Diane
;
Roodt, Gert
- In:
SA journal of human resource management : SAJHRM
9
(
2011
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10009574182
Saved in:
16
Relationships between emotional labor, job performance, and turnover
Goodwin, Robyn E.
;
Groth, Markus
;
Frenkel, Stephen
- In:
Journal of vocational behavior
79
(
2011
)
2
,
pp. 538-548
Persistent link: https://www.econbiz.de/10009304132
Saved in:
17
Stressful demands or helpful guidance? : the role of display rules in Indian call centers
Little, Laura M.
;
Nelson, Debra L.
;
Quade, Matthew J.
; …
- In:
Journal of vocational behavior
79
(
2011
)
3
,
pp. 724-733
Persistent link: https://www.econbiz.de/10009406757
Saved in:
18
Reducing burnout in call centers through HR practices
Castanheira, Filipa
;
Chambel, Maria José
- In:
Human resource management
49
(
2010
)
6
,
pp. 1047-1065
Persistent link: https://www.econbiz.de/10008797746
Saved in:
19
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
20
The development of a hassle-based diagnostic scale for predicting burnout in call centres
Visser, Willie A.
;
Rothmann, Sebastiaan
- In:
SA journal of human resource management : SAJHRM
7
(
2009
)
1
,
pp. 92-99
Persistent link: https://www.econbiz.de/10003993087
Saved in:
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