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~isPartOf:"IO-Management"
~isPartOf:"Journal of business research : JBR"
~person:"Balaji, M. S."
~person:"Homburg, Christian"
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Consumer behaviour
9
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7
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Customer satisfaction
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Kundenzufriedenheit
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Dienstleistungsqualität
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Balaji, M. S.
Homburg, Christian
Jakob, Robert
50
Naumann, Jörg
25
Ko, Eunju
21
Sharma, Piyush
21
Parida, Vinit
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Boutellier, Roman
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Vrontis, Demetris
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Melewar, T. C.
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Wincent, Joakim
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Budhwar, Pawan S.
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Foroudi, Pantea
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Hug, Werner C.
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Laroche, Michel
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Veloutsou, Cleopatra
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IO-Management
Journal of business research : JBR
Management Know-how
39
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
27
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
27
Reihe: Management-Know-how / M : praxisnah und aktuell
21
Journal of marketing
15
Journal of the Academy of Marketing Science
15
Lehrbuch
13
Marketing : ZFP ; journal of research and management
13
Perspektiven der marktorientierten Unternehmensführung : Arbeiten aus dem Institut für Marktorientierte Unternehmensführung der Universität Mannheim
11
Die Betriebswirtschaft : DBW
9
Journal of business economics : JBE
9
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
8
Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
7
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
6
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
5
Research
5
Wissenschaft & Praxis
5
Working paper / Universität Mainz, Lehrstuhl für Betriebswirtschaftslehre und Marketing
5
Gabler Edition Wissenschaft
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of hospitality management
4
SpringerLink / Bücher
4
Gabler-Lehrbuch
3
Harvard-Business-Manager : das Wissen der Besten
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of Product Innovation Management
3
Psychology & marketing
3
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
3
Series: Management know-how / M
3
Springer eBook Collection
3
Wissenschaftliche Schriftenreihe des Zentrums für Marktorientierte Unternehmensführung (ZMU)
3
European journal of marketing : EJM
2
Europäische Hochschulschriften / 5
2
Gabler Research
2
Gabler Research / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
2
Journal of international marketing
2
Management for Professionals
2
Management-Know-how-Reihe des Zentrums für Marktorientierte Unternehmensführung (ZMU)
2
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ECONIS (ZBW)
11
OLC EcoSci
4
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1
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
2
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
3
Letting go or getting back : how organization culture shapes frontline employee response to customer incivility
Balaji, M. S.
;
Jiang, Yangyang
;
Singh, Gurbir
;
Jha, Subhash
- In:
Journal of business research : JBR
111
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012237741
Saved in:
4
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
5
Nanoinfluencer marketing : how message features affect credibility and behavioral intentions
Balaji, M. S.
;
Jiang, Yangyang
;
Jha, Subhash
- In:
Journal of business research : JBR
136
(
2021
),
pp. 293-304
Persistent link: https://www.econbiz.de/10012663205
Saved in:
6
Customer engagement behavior in individualistic and collectivistic markets
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 281-290
Persistent link: https://www.econbiz.de/10011855333
Saved in:
7
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
8
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
9
Is the more always better? : a comparative study of internal and external integration practices in new product and new service development
Homburg, Christian
;
Kuehnl, Christina
- In:
Journal of business research : JBR
67
(
2014
)
7
,
pp. 1360-1367
Persistent link: https://www.econbiz.de/10010379345
Saved in:
10
Internal and external price search in industrial buying : the moderating role of customer satisfaction
Homburg, Christian
;
Allmann, Jan
;
Klarmann, Martin
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1581-1588
Persistent link: https://www.econbiz.de/10010379260
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