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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of service research : JSR"
~subject:"Kundenwert"
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Search: "Customer relationship management"
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Kundenwert
Beziehungsmarketing
635
Relationship marketing
635
Lieferantenmanagement
219
Supplier relationship management
219
Consumer behaviour
172
Konsumentenverhalten
172
B-to-B-Marketing
153
Business-to-business marketing
153
Customer satisfaction
132
Kundenzufriedenheit
132
Dienstleistungsqualität
118
Service quality
118
Customer value
72
Customer integration
59
Kundenintegration
59
Salespeople
59
Verkaufspersonal
59
Marketing management
53
Marketingmanagement
53
Brand management
50
Markenführung
50
Betriebliche Wertschöpfung
48
Value creation
48
Social Web
47
Social web
47
Hotel industry
44
Hotellerie
44
Confidence
43
Vertrauen
43
Selling
40
Verkauf
40
Brand image
38
Markenimage
38
Firm performance
36
Unternehmenserfolg
36
Dienstleistungssektor
35
Service industry
35
Business network
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Unternehmensnetzwerk
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Eggert, Andreas
5
Frow, Pennie
4
Payne, Adrian
4
Steinhoff, Lena
3
Verhoef, Peter C.
3
Aarikka-Stenroos, Leena
2
Cadeaux, Jack
2
Friend, Scott B.
2
Haas, Alexander
2
Jaakkola, Elina
2
Keränen, Joona
2
Kleinaltenkamp, Michael
2
Malshe, Avinash
2
Ngo, Liem Viet
2
Prohl-Schwenke, Katharina
2
Sweeney, Jillian C.
2
Terho, Harri
2
Ulaga, Wolfgang
2
Wiesel, Thorsten
2
Aksoy, Lerzan
1
Akter, Shahriar
1
Alexander, Matthew
1
Allwood, Jens
1
Arlanagic-Kalajdzic, Maja
1
Arnett, Dennis B.
1
Bai, Billy
1
Balboni, Bernardo
1
Barczak, Gloria
1
Baumann, Jasmin
1
Bijmolt, Tammo H. A.
1
Bischoff, Pirmin
1
Block, Frank
1
Blocker, Christopher P.
1
Bolton, Ruth N.
1
Boutin Jr., Philip J.
1
Brennan, Ross
1
Brodie, Roderick J.
1
Burkert, Michael
1
Cambra-Fierro, Jesús
1
Cavusgil, Erin
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of contemporary hospitality management
Journal of service research : JSR
Journal of business research : JBR
53
Journal of retailing and consumer services
30
SpringerLink / Bücher
20
International journal of hospitality management
18
Journal of the Academy of Marketing Science
17
Handbook of research on customer equity in marketing
14
Journal of marketing
14
Journal of strategic marketing
14
The journal of services marketing
14
Gabler Edition Wissenschaft
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
The journal of business & industrial marketing
13
The service industries journal
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service management
12
Journal of marketing research : JMR
10
The journal of product & brand management
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Technological forecasting & social change : an international journal
9
Business horizons
8
Springer eBook Collection / Business and Economics
8
Tourism management : research, policies, practice
8
European management journal
7
International journal of electronic customer relationship management : IJECRM
7
Journal of marketing analytics : JMA
7
Management decision : MD
7
Marketing theory
7
Service business
7
The TQM journal : the international review of organizational improvement
7
Cogent business & management
6
Harvard-Business-Manager : das Wissen der Besten
6
Journal of marketing management : MM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
6
The international journal of bank marketing : IJBM
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
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ECONIS (ZBW)
72
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1
Customer value-in-use monitoring in business markets : an investigation into its determinants and consequences
Bischoff, Pirmin
- In:
Industrial marketing management : the international …
112
(
2023
),
pp. 160-174
Persistent link: https://www.econbiz.de/10014334334
Saved in:
2
What drives the implementation of customer success management? : antecedents of customer success management from suppliers' and customers' perspectives
Kleinaltenkamp, Michael
;
Prohl-Schwenke, Katharina
; …
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 338-350
Persistent link: https://www.econbiz.de/10013259095
Saved in:
3
Revisiting business relationship quality in subsistence marketplaces
Hani, Umme
;
Akter, Shahriar
;
Wickramasinghe, Ananda
; …
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 197-218
Persistent link: https://www.econbiz.de/10014226499
Saved in:
4
Value co-creation in industrial AI : the interactive role of B2B supplier, customer and technology provider
Li, Shuyang
;
Peng, Guochao
;
Xing, Fei
;
Zhang, Jun
; …
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 105-114
Persistent link: https://www.econbiz.de/10013206360
Saved in:
5
Creating customer value in the sharing economy : an investigation of Airbnb users and their tripographic characteristics
So, Kevin Kam Fung
;
Kim, Hyunsu
;
Min, Somang
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 23-45
Persistent link: https://www.econbiz.de/10012798179
Saved in:
6
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
7
From service-dominant orientation to positive customer outcomes : a self-determination model in the custom travel service context
Li, Mingfei
;
Huang, Shanshan
;
Deng, Aimin
;
Bai, Billy
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012798193
Saved in:
8
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships
Foroudi, Pantea
;
Marvi, Reza
;
Colmekcioglu, Nazan
- In:
International journal of contemporary hospitality management
34
(
2022
)
12
,
pp. 4355-4388
Persistent link: https://www.econbiz.de/10013455329
Saved in:
9
Rethinking customer engagement design : using customer-mobilized engagement (CME) to grow business networks
Davey, Janet
;
O'Brien, Ingrid M.
;
Ouschan, Robyn
; …
- In:
Industrial marketing management : the international …
105
(
2022
),
pp. 453-466
Persistent link: https://www.econbiz.de/10013494030
Saved in:
10
What drives customer re-engagement? : the foundational role of the sales-service interplay in episodic value co-creation
Friend, Scott B.
;
Malshe, Avinash
;
Fisher, Gregory J.
- In:
Industrial marketing management : the international …
84
(
2020
),
pp. 271-286
Persistent link: https://www.econbiz.de/10012162589
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