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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of retailing"
~subject:"Service quality"
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Service quality
E-commerce
189
Electronic Commerce
189
Online retailing
112
Online-Handel
112
Beziehungsmarketing
80
Relationship marketing
80
Consumer behaviour
79
Konsumentenverhalten
79
Lieferantenmanagement
69
Supplier relationship management
69
B-to-B-Marketing
59
Business-to-business marketing
59
Einzelhandel
48
Retail trade
48
Internet marketing
39
Online-Marketing
39
Customer satisfaction
33
Kundenzufriedenheit
33
Distribution channel
31
Vertriebsweg
31
Social Web
22
Social web
22
Dienstleistungsqualität
21
Digitalisierung
18
Digitization
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KMU
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SME
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Internet
16
B2B
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Marketing management
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Marketingmanagement
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Viral marketing
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Virales Marketing
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Confidence
13
Innovation adoption
13
Innovationsakzeptanz
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Arsalan Najmi
2
Blut, Markus
2
Ahmed, Waqar
1
Al-nassar, Bilal Ali Yaseen
1
Bapna, Ravi
1
Brock, Christian
1
Carlson, Jamie
1
Chan, Tommy K. H.
1
Chang, Younghoon
1
Chennamaneni, Pavan Rao
1
Chong, Alain Yee Loong
1
Chowdhry, Nivritiv
1
Corbitt, Brian
1
Coughlan, Joseph
1
Ellis-Chadwick, Fiona
1
Feng, Cheng-min
1
Goffnett, Sean P.
1
Grewal, Dhruv
1
Gudergan, Siegfried
1
Hancock, Tyler
1
Hodges, Nancy
1
Huang, Yu-kai
1
Janita, M. Soledad
1
Joukar, A.
1
Kaur, Baljit
1
Kennedy, Aileen
1
Kim, Yaeeun
1
Kumar, Satinder
1
Kumari, Parveen
1
Lee, Zach W. Y.
1
Lee, Zui Chih
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Lueg, Jason E.
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Mariadoss, Babu John
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Mehmood, Syeda Marium
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Mehta, Kumar
1
Minor, Michael
1
Miranda, F. Javier
1
Mittal, Vikas
1
Park, Myeong-cheol
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Pomirleanu, Nadia
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of electronic customer relationship management : IJECRM
Journal of retailing
Journal of retailing and consumer services
44
International journal of electronic marketing and retailing : IJEMR
21
Journal of internet commerce
20
International journal of hospitality management
18
The service industries journal
17
Journal of business research : JBR
15
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
12
Cogent business & management
11
International journal of business information systems : IJBIS
10
Electronic commerce research and applications
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of e-business research : an official publication of the Information Resources Management Association
9
Journal of service research : JSR
9
Journal of travel and tourism marketing
9
The journal of services marketing
9
International journal of production economics
8
International journal of retail and distribution management
8
Journal of electronic commerce research : JECR
8
International journal of contemporary hospitality management
7
International journal of quality & reliability management
7
International journal of retail & distribution management
7
Managing service quality : MSQ ; an international journal
7
International journal of business excellence : IJBEX
6
International journal of electronic business
6
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of strategic marketing
6
Asia Pacific journal of marketing and logistics
5
Electronic commerce research
5
Information systems and e-business management : ISeB
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services and operations management
5
International journal of services and operations management : IJSOM
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
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ECONIS (ZBW)
21
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1
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
2
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
3
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
4
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
5
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
6
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
7
E-services quality : development of a hierarchical model
Blut, Markus
- In:
Journal of retailing
92
(
2016
)
4
,
pp. 500-517
Persistent link: https://www.econbiz.de/10011629507
Saved in:
8
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
Saved in:
9
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
10
Positioning through B2B carrier signals : understanding how service quality is communicated via websites
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
Saved in:
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