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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Proactivity at work : making things happen in organizations"
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Arbeitsverhalten
9
Customer service
9
Dienstleistungsqualität
9
Kundenservice
9
Proactive personality
9
Service quality
9
Work behaviour
9
Arbeitszufriedenheit
7
Job satisfaction
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Marketing management
6
Marketingmanagement
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Proactive customer service performance
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Hotellerie
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of hospitality management
Journal of hospitality marketing & management
Proactivity at work : making things happen in organizations
Journal of vocational behavior
35
Journal of business ethics : JOBE
13
Business strategy and the environment
11
International journal of contemporary hospitality management
10
Journal of career development
10
Career development international : the journal for executive, consultants, academics and individuals
8
Journal of Business Ethics
8
Journal of business and psychology
8
Journal of managerial psychology
8
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
8
International journal of human resource management
7
Journal of business research : JBR
7
Personnel review
7
Technological forecasting & social change : an international journal
7
Corporate social responsibility and environmental management
6
European journal of operational research : EJOR
6
Journal of management & organization : JMO
6
Management decision : MD
6
Cogent business & management
5
European management journal
5
Human relations : towards the integration of the social sciences
5
Journal of Open Innovation: Technology, Market, and Complexity
5
Journal of open innovation : technology, market, and complexity
5
Management research review
5
Manufacturing & service operations management : M & SOM
5
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
5
Career development international
4
Human relations
4
IEEE transactions on engineering management : EM
4
IMF Staff Country Reports
4
International journal of organizational analysis
4
International journal of production economics
4
International journal of production research
4
Journal of hospitality and tourism insights
4
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
4
Journal of retailing and consumer services
4
Leadership & organization development journal
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ECONIS (ZBW)
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1
How does artificial intelligence (AI) enhance hospitality employee innovation? : the roles of exploration, AI trust, and
proactive
personality
Kong, Haiyan
;
Yin, Zihan
;
Chon, Kaye
;
Yuan, Yue
;
Yu, Jinhan
- In:
Journal of hospitality marketing & management
33
(
2024
)
3
,
pp. 261-287
Persistent link: https://www.econbiz.de/10014511805
Saved in:
2
Team leader humility and team
proactive
customer service behavior : a regulatory focus perspective
Cao, Qiqi
;
Yang, Sainan
;
Wang, Xiao
;
Huang, Zhuowei
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014440004
Saved in:
3
Extending the conversation on market driving : an introduction to the special issue
Schweitzer, Fiona Maria
;
Malek, Stacey L.
;
Sarin, Shikhar
- In:
Industrial marketing management : the international …
115
(
2023
),
pp. A1-A4
Persistent link: https://www.econbiz.de/10014454669
Saved in:
4
Antecedents of
proactive
customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
5
Do illegitimate tasks undermine hospitality employees'
proactive
customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
6
Willingness to share or not to share? : understanding the motivation mechanism of knowledge sharing for hospitality workforce
Hon, Alice H. Y.
;
Fung, Clare P. Y.
;
Senbeto, Dagnachew Leta
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 77-96
Persistent link: https://www.econbiz.de/10012821049
Saved in:
7
Completing the market orientation matrix : the impact of
proactive
competitor orientation on innovation and firm performance
Schulze, Anja
;
Townsend, Janell D.
;
Talay, M. Berk
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 198-214
Persistent link: https://www.econbiz.de/10013255674
Saved in:
8
When
proactive
employees meet the autonomy of work : a moderated mediation model based on agency theory and job characteristics theory
Ma, Emily Jintao
;
Du, Juan
;
Xu, Shi
;
Wang, Yao-Chin
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227652
Saved in:
9
Is career adaptability a double-edged sword? : the impact of work social support and career adaptability on turnover intentions during the COVID-19 pandemic
Lee, Patrick C.
;
Xu, Shi
;
Yang, Wan
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495110
Saved in:
10
How managerial ties affect hotels'
proactive
environmental practices in China : the contingent role of institutional environments
Jiang, Wei
;
Wang, Liwen
;
Zhou, Kevin Zheng
;
Guo, Zhaoyang
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012547942
Saved in:
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