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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of service research : JSR"
~subject:"Kundenwert"
~subject:"Verkauf"
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Search: "Customer relationship management"
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Subject
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Kundenwert
Verkauf
Beziehungsmarketing
523
Relationship marketing
523
Lieferantenmanagement
221
Supplier relationship management
221
B-to-B-Marketing
159
Business-to-business marketing
159
Consumer behaviour
107
Konsumentenverhalten
107
Customer satisfaction
80
Kundenzufriedenheit
80
Dienstleistungsqualität
72
Service quality
72
Customer value
64
Salespeople
58
Verkaufspersonal
58
Marketing management
52
Marketingmanagement
52
Customer integration
50
Kundenintegration
50
Betriebliche Wertschöpfung
42
Value creation
42
Selling
41
Social Web
41
Social web
41
Firm performance
37
Unternehmenserfolg
37
Confidence
36
Vertrauen
36
Business network
32
Unternehmensnetzwerk
32
Dienstleistungssektor
31
Service industry
31
Brand management
30
Markenführung
30
Internet marketing
26
Online-Marketing
26
E-commerce
25
Electronic Commerce
25
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Undetermined
56
Free
2
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Article
100
Book / Working Paper
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Article in journal
102
Aufsatz in Zeitschrift
102
Conference paper
3
Konferenzbeitrag
3
Collection of articles of several authors
2
Sammelwerk
2
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English
102
Author
All
Eggert, Andreas
6
Terho, Harri
5
Frow, Pennie
4
Payne, Adrian
4
Agnihotri, Raj
3
Bush, Alan J.
3
Haas, Alexander
3
Keränen, Joona
3
Moncrief, William C.
3
Steinhoff, Lena
3
Ulaga, Wolfgang
3
Verhoef, Peter C.
3
Aarikka-Stenroos, Leena
2
Cadeaux, Jack
2
Chen, Annie Huiling
2
Friend, Scott B.
2
Grönroos, Christian
2
Itani, Omar S.
2
Jaakkola, Elina
2
Jalkala, Anne
2
Kleinaltenkamp, Michael
2
Koponen, Jonna
2
La Rocca, Antonella
2
Malshe, Avinash
2
Ngo, Liem Viet
2
Nowlin, Edward L.
2
Peng, Norman
2
Prohl-Schwenke, Katharina
2
Shannahan, Kirby L. J.
2
Shannahan, Rachelle J.
2
Snehota, Ivan
2
Storbacka, Kaj
2
Sweeney, Jillian C.
2
Viio, Paul
2
Wieseke, Jan
2
Wiesel, Thorsten
2
Zhang, Jing
2
Aksoy, Lerzan
1
Akter, Shahriar
1
Alexander, Matthew
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of service research : JSR
Journal of business research : JBR
64
Journal of retailing and consumer services
33
SpringerLink / Bücher
27
The journal of business & industrial marketing
27
The journal of personal selling & sales management : JPSSM
24
Journal of the Academy of Marketing Science
22
International journal of hospitality management
19
Journal of marketing
18
Journal of strategic marketing
17
Handbook of research on customer equity in marketing
14
The journal of services marketing
14
Gabler Edition Wissenschaft
13
Journal of creating value
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
The service industries journal
13
Journal of service management
12
Journal of personal selling & sales management : JPSSM
11
Springer eBook Collection / Business and Economics
11
Business horizons
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of marketing research : JMR
10
The journal of product & brand management
10
International journal of contemporary hospitality management
9
Technological forecasting & social change : an international journal
9
European management journal
8
Journal of business-to-business marketing
8
Journal of marketing analytics : JMA
8
Marketing theory
8
Tourism management : research, policies, practice
8
Cogent business & management
7
European journal of operational research : EJOR
7
International journal of electronic customer relationship management : IJECRM
7
Journal of business ethics : JOBE
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Management decision : MD
7
Marketing intelligence & planning
7
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ECONIS (ZBW)
102
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1
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102
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1
Video-based sales interaction in cross-cultural B2B relationships : potential (un)desired consequences
Koponen, Jonna
;
Metsola, Jaakko
;
Salin, Lotta
; …
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 238-251
Persistent link: https://www.econbiz.de/10014555774
Saved in:
2
B2B service sales on a digital multi-sided platform : transformation from value chains to value networks
Heikinheimo, Minna
;
Hautamäki, Pia
;
Julkunen, Saara
; …
- In:
Industrial marketing management : the international …
116
(
2024
),
pp. 26-39
Persistent link: https://www.econbiz.de/10014456183
Saved in:
3
An emprical examination of customer value proposition implementation
Grimes-Rose, Marsha
;
Zboja, James J.
;
Laird, Mary Dana
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 15-26
Persistent link: https://www.econbiz.de/10014555667
Saved in:
4
Customer value-in-use monitoring in business markets : an investigation into its determinants and consequences
Bischoff, Pirmin
- In:
Industrial marketing management : the international …
112
(
2023
),
pp. 160-174
Persistent link: https://www.econbiz.de/10014334334
Saved in:
5
You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
Saved in:
6
Do salesforce management systems actually drive salesperson intentions?
Epler, Rhett T.
;
Schmitt, Laurianne
;
Mathis, David
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 42-57
Persistent link: https://www.econbiz.de/10014433598
Saved in:
7
The impact of performance measurement diversity on customer-oriented selling behavior
Kerr, Peter D.
;
Franco-Santos, Monica
- In:
Industrial marketing management : the international …
110
(
2023
),
pp. 56-67
Persistent link: https://www.econbiz.de/10014306694
Saved in:
8
Examining buyers' negative word-of-mouth intentions following suspected salesperson transgressions
DeCarlo, Thomas E.
;
Hansen, John D.
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 35-44
Persistent link: https://www.econbiz.de/10013259003
Saved in:
9
What drives the implementation of customer success management? : antecedents of customer success management from suppliers' and customers' perspectives
Kleinaltenkamp, Michael
;
Prohl-Schwenke, Katharina
; …
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 338-350
Persistent link: https://www.econbiz.de/10013259095
Saved in:
10
Revisiting business relationship quality in subsistence marketplaces
Hani, Umme
;
Akter, Shahriar
;
Wickramasinghe, Ananda
; …
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 197-218
Persistent link: https://www.econbiz.de/10014226499
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