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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of service research : JSR"
~subject:"Kundenwert"
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Search: "Customer relationship management"
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Kundenwert
Beziehungsmarketing
515
Relationship marketing
515
Lieferantenmanagement
216
Supplier relationship management
216
B-to-B-Marketing
153
Business-to-business marketing
153
Consumer behaviour
104
Konsumentenverhalten
104
Customer satisfaction
79
Kundenzufriedenheit
79
Dienstleistungsqualität
72
Service quality
72
Customer value
63
Salespeople
57
Verkaufspersonal
57
Customer integration
50
Kundenintegration
50
Marketing management
48
Marketingmanagement
48
Betriebliche Wertschöpfung
42
Value creation
42
Selling
40
Social Web
40
Social web
40
Verkauf
40
Confidence
36
Vertrauen
36
Firm performance
35
Unternehmenserfolg
35
Business network
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Unternehmensnetzwerk
32
Dienstleistungssektor
31
Service industry
31
Brand management
29
Markenführung
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25
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25
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63
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Eggert, Andreas
5
Frow, Pennie
4
Payne, Adrian
4
Steinhoff, Lena
3
Verhoef, Peter C.
3
Aarikka-Stenroos, Leena
2
Cadeaux, Jack
2
Friend, Scott B.
2
Haas, Alexander
2
Jaakkola, Elina
2
Keränen, Joona
2
Kleinaltenkamp, Michael
2
Malshe, Avinash
2
Ngo, Liem Viet
2
Prohl-Schwenke, Katharina
2
Sweeney, Jillian C.
2
Terho, Harri
2
Ulaga, Wolfgang
2
Wiesel, Thorsten
2
Aksoy, Lerzan
1
Akter, Shahriar
1
Alexander, Matthew
1
Allwood, Jens
1
Arlanagic-Kalajdzic, Maja
1
Arnett, Dennis B.
1
Balboni, Bernardo
1
Barczak, Gloria
1
Baumann, Jasmin
1
Bijmolt, Tammo H. A.
1
Bischoff, Pirmin
1
Block, Frank
1
Blocker, Christopher P.
1
Bolton, Ruth N.
1
Boutin Jr., Philip J.
1
Brennan, Ross
1
Brodie, Roderick J.
1
Burkert, Michael
1
Cambra-Fierro, Jesús
1
Cavusgil, Erin
1
Cavusgil, S. Tamer
1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of service research : JSR
Journal of business research : JBR
53
Journal of retailing and consumer services
30
SpringerLink / Bücher
20
International journal of hospitality management
18
Journal of the Academy of Marketing Science
17
Handbook of research on customer equity in marketing
14
Journal of marketing
14
Journal of strategic marketing
14
The journal of services marketing
14
Gabler Edition Wissenschaft
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
The journal of business & industrial marketing
13
The service industries journal
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service management
12
Journal of marketing research : JMR
10
The journal of product & brand management
10
International journal of contemporary hospitality management
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Technological forecasting & social change : an international journal
9
Business horizons
8
Springer eBook Collection / Business and Economics
8
Tourism management : research, policies, practice
8
European management journal
7
International journal of electronic customer relationship management : IJECRM
7
Journal of marketing analytics : JMA
7
Management decision : MD
7
Marketing theory
7
Service business
7
The TQM journal : the international review of organizational improvement
7
Cogent business & management
6
Harvard-Business-Manager : das Wissen der Besten
6
Journal of marketing management : MM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
6
The international journal of bank marketing : IJBM
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
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ECONIS (ZBW)
63
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31
Professional service providers' resource integration styles (PRO-RIS) : facilitating customer experiences
Ng, Sylvia C.
;
Plewa, Carolin
;
Sweeney, Jillian C.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 380-395
Persistent link: https://www.econbiz.de/10011606695
Saved in:
32
Driving shareholder value with customer asset management : moving beyond customer lifetime value
Nenonen, Suvi
;
Storbacka, Kaj
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011447505
Saved in:
33
Outward-looking and future-oriented customer value potential management : the sales force value appropriation role
Balboni, Bernardo
;
Terho, Harri
- In:
Industrial marketing management : the international …
53
(
2016
),
pp. 181-193
Persistent link: https://www.econbiz.de/10011448275
Saved in:
34
Towards a framework of customer value assessment in B2B markets : an exploratory study
Keränen, Joona
;
Jalkala, Anne
- In:
Industrial marketing management : the international …
42
(
2013
)
8
,
pp. 1307-1317
Persistent link: https://www.econbiz.de/10010227751
Saved in:
35
Supplier representative activities and customer perceived value in complex industrial solutions
Prior, Daniel D.
- In:
Industrial marketing management : the international …
42
(
2013
)
8
,
pp. 1192-1201
Persistent link: https://www.econbiz.de/10010227781
Saved in:
36
Does IT alignment between supply chain partners enhance customer value creation? : an empirical investigation
Kim, Daekwan
;
Cavusgil, S. Tamer
;
Cavusgil, Erin
- In:
Industrial marketing management : the international …
42
(
2013
)
6
,
pp. 880-889
Persistent link: https://www.econbiz.de/10010211258
Saved in:
37
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
38
Customer value propositions as interorganizational management accounting to support customer collaboration
Wouters, Marc
;
Kirchberger, Markus A.
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 54-67
Persistent link: https://www.econbiz.de/10011286977
Saved in:
39
Customer retention : a source of value for serial acquirers
Degbey, William Y.
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 11-23
Persistent link: https://www.econbiz.de/10011286983
Saved in:
40
Building industrial brand equity by leveraging firm capabilities and co-creating value with customers
Zhang, Jing
;
Jiang, Yanxin
;
Shabbir, Rizwan
;
Du, Mingfei
- In:
Industrial marketing management : the international …
51
(
2015
),
pp. 47-58
Persistent link: https://www.econbiz.de/10011422733
Saved in:
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