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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Service business"
~subject:"Beziehungsmarketing"
~type_genre:"Aufsatz in Zeitschrift"
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Beziehungsmarketing
Dienstleistungsqualität
164
Service quality
164
Relationship marketing
125
Lieferantenmanagement
119
Supplier relationship management
119
Bundling strategy
113
Leistungsbündel
113
Dienstleistungssektor
110
Service industry
110
Customer satisfaction
95
Kundenzufriedenheit
95
Business services
74
Unternehmensdienstleistung
73
B-to-B-Marketing
71
Business-to-business marketing
71
Innovation
68
Consumer behaviour
65
Konsumentenverhalten
65
Betriebliche Wertschöpfung
59
Value creation
59
Servitization
51
Innovation management
44
Innovationsmanagement
44
Customer integration
41
Kundenintegration
41
Services
41
Service-Dominant Logic
39
Service-dominant logic
39
Business model
37
Business network
37
Geschäftsmodell
37
Industrie
37
Manufacturing industries
37
Unternehmensnetzwerk
37
Dienstleistung
35
USA
32
United States
32
Customer value
29
Kundenwert
29
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Undetermined
99
Free
2
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Article
125
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
125
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
Language
All
English
125
Author
All
Le Nguyen Hau
4
Lee, Donhee
3
Pham Ngoc Thuy
3
Prior, Daniel D.
3
Cadeaux, Jack
2
Eggert, Andreas
2
Frow, Pennie
2
Haas, Alexander
2
Lee, Sang M.
2
Melero-Polo, Iguácel
2
Payne, Adrian
2
Rajala, Risto
2
Sharma, Arun
2
Song, Hua
2
Ulaga, Wolfgang
2
Yu, Kangkang
2
Aa, Zanna van der
1
Aarikka-Stenroos, Leena
1
Abualqumboz, Moheeb
1
Ahn, Jinwoo
1
Akter, Shahriar
1
Alan, Alev Kocak
1
Allwood, Jens
1
Ambroise, Laure
1
Arslanagic-Kalajdzic, Maja
1
Ayala, Néstor Fabián
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Bali, Zsofia
1
Ballantyne, David
1
Baptista, Cristina Sales
1
Baron, Steve
1
Baumann, Jasmin
1
Becker, Marc
1
Beeler, Lisa L.
1
Behera, Rajat Kumar
1
Bengtsson, Maria
1
Benitez, Guilherme Brittes
1
Bhatia, Sandhya
1
Biedenbach, Galina
1
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Published in...
All
Industrial marketing management : the international journal for industrial and high-tech firms
Service business
Journal of retailing and consumer services
213
Journal of business research : JBR
149
The journal of services marketing
149
International journal of hospitality management
128
The service industries journal
106
Journal of service research : JSR
76
Journal of service management
69
Services marketing quarterly
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
Journal of hospitality marketing & management
58
International journal of contemporary hospitality management
50
Journal of travel and tourism marketing
47
Journal of strategic marketing
42
Tourism management : research, policies, practice
38
Journal of the Academy of Marketing Science
37
Journal of service research
36
The international journal of bank marketing : IJBM
35
Cogent business & management
34
The journal of business & industrial marketing
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
The TQM journal : the international review of organizational improvement
32
International journal of electronic customer relationship management : IJECRM
31
Managing service quality : MSQ ; an international journal
31
Journal of financial services marketing : JFSM
30
International journal of quality and service sciences
28
International journal of services and operations management
27
Journal of marketing
27
Psychology & marketing
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
European journal of marketing : EJM
24
International journal of services, economics and management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Marketing intelligence & planning
24
Journal of retailing
23
Journal of service theory and practice : JSTP
23
Asia Pacific journal of marketing and logistics
22
Journal of air transport management
21
Total quality management & business excellence
21
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ECONIS (ZBW)
125
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1
Customer comfort during
service
robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Towards becoming a
service
-dominant enterprise : an actor engagement perspective
Chou, Hsin-Hui
;
Huang, Chao-Chin
;
Tu, Pei-Yun
- In:
Service business
17
(
2023
)
2
,
pp. 607-632
Persistent link: https://www.econbiz.de/10014333845
Saved in:
3
Technology- or human-related
service
innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
4
Knowledge intensive business
service
(KIBS) firms' use of visualization for customer participation and knowledge sharing during the
service
process
Clarke, Ann Højbjerg
;
Mortensen, Bo
;
Freytag, Per V.
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 32-43
Persistent link: https://www.econbiz.de/10014282225
Saved in:
5
Buffering B2B
service
failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
6
Dual focus :
service
-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
Saved in:
7
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing
service
companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
8
Service
customization in turbulent environments :
service
business models and knowledge integration to create capability-based switching costs
Frank, Alejandro Germán
;
Mendes, Glauco H. de Souza
; …
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013206396
Saved in:
9
A configurational approach to understanding relationship characteristics in differing levels of servitization
Kramer, Victoria
;
Krafft, Manfred
;
Storbacka, Kaj
- In:
Industrial marketing management : the international …
117
(
2024
),
pp. 42-65
Persistent link: https://www.econbiz.de/10014531452
Saved in:
10
Customer compliance with employee fuzzy requests in
service
encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
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