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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Relationship marketing"
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Relationship marketing
Lieferantenmanagement
107
Supplier relationship management
107
Bundling strategy
103
Leistungsbündel
103
B-to-B-Marketing
72
Business-to-business marketing
72
Beziehungsmarketing
71
Business services
58
Dienstleistungsqualität
58
Service quality
58
Unternehmensdienstleistung
57
Dienstleistungssektor
53
Service industry
53
Betriebliche Wertschöpfung
44
Value creation
44
Servitization
43
Business network
36
Unternehmensnetzwerk
36
Innovation
33
Business model
32
Geschäftsmodell
32
Service-Dominant Logic
30
Service-dominant logic
30
Customer satisfaction
28
Kundenzufriedenheit
28
Industrie
27
Manufacturing industries
27
Customer integration
25
Kundenintegration
25
USA
24
United States
24
Services
23
Customer value
22
Kundenwert
22
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistung
20
E-commerce
20
Electronic Commerce
20
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46
Free
1
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Article
71
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71
Aufsatz in Zeitschrift
71
Conference paper
1
Konferenzbeitrag
1
Language
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English
71
Author
All
Prior, Daniel D.
3
Cadeaux, Jack
2
Eggert, Andreas
2
Frow, Pennie
2
Haas, Alexander
2
Payne, Adrian
2
Rajala, Risto
2
Sharma, Arun
2
Song, Hua
2
Ulaga, Wolfgang
2
Yu, Kangkang
2
Aarikka-Stenroos, Leena
1
Akter, Shahriar
1
Allwood, Jens
1
Ambroise, Laure
1
Arslanagic-Kalajdzic, Maja
1
Ayala, Néstor Fabián
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Ballantyne, David
1
Baron, Steve
1
Baumann, Jasmin
1
Beeler, Lisa L.
1
Behera, Rajat Kumar
1
Bengtsson, Maria
1
Benitez, Guilherme Brittes
1
Bhatia, Sandhya
1
Biedenbach, Galina
1
Biggemann, Sergio
1
Billore, Aditya
1
Boldosova, Valeriia
1
Boßow-Thies, Silvia
1
Brege, Staffan
1
Brennan, Ross
1
Briggs, Elten
1
Brodie, Roderick J.
1
Bruhn, Manfred
1
Bush, Alan J.
1
Campbell, Colin L.
1
Casidy, Riza
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
213
Journal of business research : JBR
156
The journal of services marketing
149
International journal of hospitality management
128
The service industries journal
108
Journal of service research : JSR
76
Journal of service management
69
Services marketing quarterly
63
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
Journal of hospitality marketing & management
58
Service business
55
International journal of contemporary hospitality management
50
SpringerLink / Bücher
49
Journal of travel and tourism marketing
47
Journal of service research
45
Journal of strategic marketing
43
Tourism management : research, policies, practice
40
Journal of the Academy of Marketing Science
37
Cogent business & management
36
The international journal of bank marketing : IJBM
35
The TQM journal : the international review of organizational improvement
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
32
Managing service quality : MSQ ; an international journal
31
Journal of financial services marketing : JFSM
30
International journal of quality and service sciences
28
International journal of services and operations management
27
Journal of marketing
27
Psychology & marketing
27
Marketing intelligence & planning
26
Gabler Edition Wissenschaft
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of retailing
25
European journal of marketing : EJM
24
International journal of services, economics and management
24
Journal of Services Marketing
24
Journal of service theory and practice
24
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ECONIS (ZBW)
71
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71
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1
Understanding B2B customer journeys for complex digital services : the case of cloud computing
Terpoorten, Claas
;
Klein, Jan F.
;
Merfeld, Katrin
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 178-192
Persistent link: https://www.econbiz.de/10014555749
Saved in:
2
Knowledge intensive business
service
(KIBS) firms' use of visualization for customer participation and knowledge sharing during the
service
process
Clarke, Ann Højbjerg
;
Mortensen, Bo
;
Freytag, Per V.
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 32-43
Persistent link: https://www.econbiz.de/10014282225
Saved in:
3
Buffering B2B
service
failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
4
Service
customization in turbulent environments :
service
business models and knowledge integration to create capability-based switching costs
Frank, Alejandro Germán
;
Mendes, Glauco H. de Souza
; …
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013206396
Saved in:
5
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing
service
companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
6
A configurational approach to understanding relationship characteristics in differing levels of servitization
Kramer, Victoria
;
Krafft, Manfred
;
Storbacka, Kaj
- In:
Industrial marketing management : the international …
117
(
2024
),
pp. 42-65
Persistent link: https://www.econbiz.de/10014531452
Saved in:
7
Uncertainty driving the dynamic development of inter-organisational relationships in engineering services over time
Kreye, Melanie E.
- In:
Industrial marketing management : the international …
101
(
2022
),
pp. 33-44
Persistent link: https://www.econbiz.de/10013197741
Saved in:
8
Unethical use of information access and analytics in B2B
service
organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
9
Effect of
service
-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
10
Drivers and outcomes of relationship quality with professional
service
firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
Saved in:
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