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~isPartOf:"Industrial relations : a journal of economy & society"
~isPartOf:"Manufacturing & Service Operations Management"
~isPartOf:"Working paper / National Bureau of Economic Research, Inc."
~subject:"United States"
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Industrial relations : a journal of economy & society
Manufacturing & Service Operations Management
Working paper / National Bureau of Economic Research, Inc.
Faculty & research / Insead : working paper series
2
ILR review : the journal of work and policy
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
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Borders in service : enactments of nationhood in transnational call centres
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Economic Research Initiatives at Duke (ERID) Working Paper
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European journal of industrial relations
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Harvard-Business-Manager : das Wissen der Besten
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Information sciences series
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International journal of revenue management : IJRM
1
Journal of management accounting research : JMAR
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Journal of service research : JSR
1
Journal of the European Economic Association : JEEA
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Managing service quality : MSQ ; an international journal
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Organization : the critical journal of organization, theory and society
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Personnel psychology : a journal of applied research
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Psychology & marketing
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Review of business information systems
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The American economic review
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ECONIS (ZBW)
8
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1
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date (oldest first)
1
The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers
O’Brady, Sean
;
Doellgast, Virginia
;
Blatter, David
- In:
Industrial relations : a journal of economy & society
63
(
2024
)
1
,
pp. 80-103
Persistent link: https://www.econbiz.de/10014483628
Saved in:
2
Workplace knowledge flows
Sandvik, Jason
;
Saouma, Richard
;
Seegert, Nathan
; …
-
2020
Persistent link: https://www.econbiz.de/10012180327
Saved in:
3
The effects of wage contracts on workplace misbehaviors : evidence from a
call
center
natural field experiment
Flory, Jeffrey A.
;
Leibbrandt, Andreas
;
List, John A.
-
2016
Persistent link: https://www.econbiz.de/10011514719
Saved in:
4
Valuing alternative work arrangements
Mas, Alexandre
;
Pallais, Amanda
-
2016
Persistent link: https://www.econbiz.de/10011559365
Saved in:
5
Does working from home work? : evidence from a Chinese experiment
Bloom, Nicholas
;
Liang, James
;
Roberts, John
;
Ying, …
-
2013
Persistent link: https://www.econbiz.de/10009730732
Saved in:
6
Under construction : the continuing evolution of job structures in call centers
Moss, Philip I.
;
Salzman, Harold
;
Tilly, Chris
- In:
Industrial relations : a journal of economy & society
47
(
2008
)
2
,
pp. 173-208
Persistent link: https://www.econbiz.de/10003674590
Saved in:
7
Collective bargaining and high-involvement management in comparative perspective : evidence from US and German call centers
Doellgast, Virginia
- In:
Industrial relations : a journal of economy & society
47
(
2008
)
2
,
pp. 284-319
Persistent link: https://www.econbiz.de/10003674602
Saved in:
8
Who's on the line? : Indian
call
center
agents pose as Americans for US-outsourced firms
Poster, Winifred R.
- In:
Industrial relations : a journal of economy & society
46
(
2007
)
2
,
pp. 271-304
Persistent link: https://www.econbiz.de/10003445210
Saved in:
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