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~isPartOf:"Información comercial española : ICE : revista de economía"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Psychology & marketing"
~subject:"Retail trade"
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Search: subject_exact:"Tertiary sector"
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Retail trade
Dienstleistungssektor
75
Service industry
75
Dienstleistungsqualität
32
Service quality
32
Consumer behaviour
26
Konsumentenverhalten
26
Customer satisfaction
23
Kundenzufriedenheit
23
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19
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19
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Información comercial española : ICE : revista de economía
Journal of retailing and consumer services
Psychology & marketing
Journal of the Academy of Marketing Science
3
The journal of services marketing
3
Journal of retailing
2
Journal of service management
2
Journal of service theory and practice
2
NBER working paper series
2
Small business economics : an entrepreneurship journal
2
Staff working paper / Bank of Canada
2
The international review of retail, distribution and consumer research
2
Working papers / U.S. Census Bureau, Center for Economic Studies
2
AMS-Report
1
Advances in National Brand and Private Label Marketing : Ninth International Conference, 2022
1
Applied economics
1
Arbeit, Arbeitsmarkt und Betriebe
1
Arbeitspapiere der Juniorprofessur für Dienstleistungsmanagement
1
BMWA-Dokumentation
1
Brookings papers on economic activity / Microeconomics
1
Business horizons
1
CEU privatization reports
1
Collection "Espace et territoires"
1
DEMB working paper series
1
Department of Economics working paper
1
Discussion paper series
1
Discussion papers / CEPR
1
Document de travail / Ministère de l'Economie, des Finances et de l'Industrie, Direction de la Prévision
1
ERIM report series research in management
1
Economies et sociétés ; 45,6
1
Empirische Personal- und Organisationsforschung
1
European journal of management studies : EJMS
1
European journal of operational research : EJOR
1
FRB of NY Staff Report
1
Gabler Edition Wissenschaft
1
Global business and finance review
1
ILR review : the journal of work and policy
1
Ifo-Schnelldienst
1
Industrial engineering : Fachzeitschrift des REFA-Verbandes
1
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
1
International journal of financial services management : IJFSM
1
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ECONIS (ZBW)
11
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1
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
2
Lessons from the COVID19 pandemic : the case of retail and consumer service firms
Grimmer, Louise
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366288
Saved in:
3
Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic
Pilawa, Joanna
;
Witell, Lars
;
Valtakoski, Aku
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013364443
Saved in:
4
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
5
Special issue: retailing and consumer services at a tipping point : conceptual frameworks and theoretical models
Paul, Justin
(
ed.
);
Rosenbaum, Mark
(
ed.
)
-
2020
Persistent link: https://www.econbiz.de/10012238483
Saved in:
6
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko
;
Mitronen, Lasse
;
Kwan, Stephen K.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Saved in:
7
Toward the development of hedonic-utilitarian measures of retail service
Bradley, Gregory T.
;
LaFleur, Elizabeth K.
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 60-66
Persistent link: https://www.econbiz.de/10011556613
Saved in:
8
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
9
Small-independent retailers vs organized retailers : an empirical study in Indonesian economics of service industries
Praharsi, Yugowati
;
Wee, Hui Ming
;
Sukwadi, Ronald
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 108-117
Persistent link: https://www.econbiz.de/10010338608
Saved in:
10
The CRM process in retail and service sector firms in Japan : loyalty development and financial return
Minami, Chieko
;
Dawson, John A.
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 375-385
Persistent link: https://www.econbiz.de/10003742279
Saved in:
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