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~isPartOf:"Información comercial española : ICE : revista de economía"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"The international journal of human resource management"
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Search: subject_exact:"Tertiary sector"
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Dienstleistungssektor
95
Service industry
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22
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20
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Información comercial española : ICE : revista de economía
Journal of service research : JSR
The international journal of human resource management
The service industries journal
252
Journal of business research : JBR
91
The journal of services marketing
84
Service business
58
International journal of production economics
57
Journal of service management
54
Industrial marketing management : the international journal for industrial and high-tech firms
50
Journal of retailing and consumer services
43
Structural change and economic dynamics : SC+ED
38
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
International journal of services technology and management
30
Services marketing quarterly
28
The journal of business & industrial marketing
28
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
Research policy : policy, management and economic studies of science, technology and innovation
27
Journal of service research
26
International journal of innovation management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of services, economics and management
22
Applied economics
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Managing service quality : MSQ ; an international journal
20
Papeles de economía española
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
International journal of production research
19
International journal of quality and service sciences
19
European review of service economics and management
18
International journal of quality & reliability management
18
International journal of services and operations management : IJSOM
18
Journal of service theory and practice : JSTP
18
KIET Industrial economic review
18
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ECONIS (ZBW)
95
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1
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95
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1
The relationship between newcomers’ emotional labor and service performance : the moderating roles of service training and mentoring functions
Chi, Nai-Wen
;
Wang, I-An
- In:
The international journal of human resource management
29
(
2018
)
19
,
pp. 2729-2757
Persistent link: https://www.econbiz.de/10012031383
Saved in:
2
Customer service-focused HRM systems and firm performance : evidence from the service industry in Taiwan
Chao, Minston
;
Shih, Chih-Ting
- In:
The international journal of human resource management
29
(
2018
)
19
,
pp. 2804-2826
Persistent link: https://www.econbiz.de/10012031394
Saved in:
3
Big data, big insights? : advancing service innovation and design with machine learning
Antons, David
;
Breidbach, Christoph F.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10011855773
Saved in:
4
Service design as an approach to implement the value cocreation perspective in new service development
Yu, Eun
;
Sangiorgi, Daniela
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
Saved in:
5
Organizational transformation through service design : the institutional logics perspective
Kurtmollaiev, Seidali
;
Fjuk, Annita
;
Pedersen, Per Egil
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Saved in:
6
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
7
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
8
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
9
Diversification, branding, and performance of professional service firms
Castaldi, Carolina
;
Giarratana, Marco S.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 353-364
Persistent link: https://www.econbiz.de/10011916521
Saved in:
10
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
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