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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Journal of financial services marketing : JFSM"
~source:"econis"
~subject:"E-commerce"
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Search: subject:"customer relationship management"
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E-commerce
Beziehungsmarketing
136
Relationship marketing
136
Consumer behaviour
58
Konsumentenverhalten
58
Customer satisfaction
26
Kundenzufriedenheit
26
Social Web
24
Social web
24
Confidence
22
Dienstleistungsqualität
22
Service quality
22
Vertrauen
22
Financial services
21
Finanzdienstleistung
21
Bank
16
Brand management
14
Markenführung
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Internet marketing
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Online-Marketing
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Electronic Commerce
12
Online retailing
11
Online-Handel
11
Brand image
10
Customer integration
10
Kundenintegration
10
Lieferantenmanagement
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Markenimage
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Personal banking
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Privatkundengeschäft
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Supplier relationship management
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Bank marketing
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Bankmarketing
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Electronic Banking
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Electronic banking
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Customer value
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Abrell, Thomas
1
Bergeron, Jasmin
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Boateng, Sheena Lovia
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Cavusoglu, Hasan
1
Chang, Man Kit
1
Chen, Hui-ju
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Cheung, Waiman
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Deng, Ziliang
1
Gu, Jibao
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Head, Milena
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Ho, Kevin K. W.
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Kanto, Laura
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Liang, Chiung-ju
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Liu, Chunhui
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Liu, En-Ru
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Liu, Tao
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Narteh, Bedman
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Pihlajamaa, Matti
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Rajaobelina, Lova
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Ricard, Line
1
See-To, Eric W. K.
1
Sia, Choon Ling
1
Tang, Mincong
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Toufaily, Élissar
1
Tsai, Hsien-tung
1
Uebernickel, Falk
1
Vom Brocke, Jan
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Wang, Fang
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Wang, Shan
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Wang, Wei-Tsong
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of financial services marketing : JFSM
Journal of retailing and consumer services
46
International journal of electronic customer relationship management : IJECRM
38
Journal of business research : JBR
26
Industrial marketing management : the international journal for industrial and high-tech firms
20
International journal of business information systems : IJBIS
20
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
International journal of e-business research : an official publication of the Information Resources Management Association
16
International journal of internet marketing and advertising : IJIMA
16
International journal of electronic marketing and retailing : IJEMR
15
Electronic commerce research
14
Journal of internet commerce
13
The journal of business & industrial marketing
13
Asia Pacific journal of marketing and logistics
12
Journal of electronic commerce research : JECR
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Electronic markets : the international journal on networked business
11
The service industries journal
11
Electronic Services
10
International journal of electronic commerce : IJEC
10
Journal of retailing
10
Information systems and e-business management : ISeB
9
International journal of retail & distribution management
9
Journal of marketing
9
Journal of open innovation : technology, market, and complexity
9
Arbeitsberichte der Hochschule für Wirtschaft FHNW
8
International journal of networking and virtual organisations : IJNVO
8
SpringerLink / Bücher
8
Arbeitsbericht ... des Competence Center E-Business Basel
7
Cogent business & management
7
Gabler Edition Wissenschaft
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Journal of global information management : an official publication of the Information Resources Management Association
7
Journal of management information systems : JMIS
7
Journal of strategic marketing
7
Journal of the Academy of Marketing Science
7
Technological forecasting & social change : an international journal
7
Electronic commerce research and applications
6
International journal of production research
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
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ECONIS (ZBW)
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1
Early mover advantage in e-commerce platforms with low entry barriers : the role of
customer
relationship
management
capabilities
Wang, Shan
;
Cavusoglu, Hasan
;
Deng, Ziliang
- In:
Information & management : the internat. journal of …
53
(
2016
)
2
,
pp. 197-206
Persistent link: https://www.econbiz.de/10011448465
Saved in:
2
Perceived information transparency in B2C e-commerce : an empirical investigation
Zhou, Liying
;
Wang, Weiquan
;
Xu, Jingjun
;
Liu, Tao
;
Gu, …
- In:
Information & management : the internat. journal of …
55
(
2018
)
7
,
pp. 912-927
Persistent link: https://www.econbiz.de/10011931904
Saved in:
3
The role of users and customers in digital innovation : insights from B2B manufacturing firms
Abrell, Thomas
;
Pihlajamaa, Matti
;
Kanto, Laura
;
Vom …
- In:
Information & management : the internat. journal of …
53
(
2016
)
3
,
pp. 324-335
Persistent link: https://www.econbiz.de/10011480556
Saved in:
4
The stickiness intention of group-buying websites : the integration of the commitment-trust theory and e-commerce success model
Wang, Wei-Tsong
;
Wang, Yi-Shun
;
Liu, En-Ru
- In:
Information & management : the internat. journal of …
53
(
2016
)
5
,
pp. 625-642
Persistent link: https://www.econbiz.de/10011530473
Saved in:
5
A study on the impact of design attributes on E-payment service utility
See-To, Eric W. K.
;
Ho, Kevin K. W.
- In:
Information & management : the internat. journal of …
53
(
2016
)
5
,
pp. 668-681
Persistent link: https://www.econbiz.de/10011530491
Saved in:
6
Online relationship marketing and affective customer commitment : the mediating role of trust
Boateng, Sheena Lovia
;
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 127-140
Persistent link: https://www.econbiz.de/10011537496
Saved in:
7
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
8
Building trust online : interactions among trust building mechanisms
Chang, Man Kit
;
Cheung, Waiman
;
Tang, Mincong
- In:
Information & management : the internat. journal of …
50
(
2013
)
7
,
pp. 439-445
Persistent link: https://www.econbiz.de/10010243594
Saved in:
9
Positive and negative aspects of online community cultivation : implications for online stores’ relationship management
Tsai, Hsien-tung
;
Pai, Peiyu
- In:
Information & management : the internat. journal of …
49
(
2012
)
2
,
pp. 111-117
Persistent link: https://www.econbiz.de/10009541795
Saved in:
10
How to lengthen, deepen and broaden customer-firm relationships with online financial services?
Liang, Chiung-ju
;
Chen, Hui-ju
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 218-231
Persistent link: https://www.econbiz.de/10003916764
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