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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Kaufentscheidung"
~subject:"Service quality"
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Kaufentscheidung
Service quality
Emotion
179
Consumer behaviour
141
Konsumentenverhalten
141
Beziehungsmarketing
43
Relationship marketing
43
Customer satisfaction
29
Kundenzufriedenheit
29
Dienstleistungsqualität
28
Einzelhandel
25
Online retailing
25
Online-Handel
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Retail trade
25
Emotions
23
Social Web
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Social web
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Cognition
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Kognition
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Brand management
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Markenführung
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Customer service
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Kundenservice
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Advertising effects
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Internet marketing
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Online-Marketing
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Werbewirkung
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Personality psychology
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Persönlichkeitspsychologie
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Brand image
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Confidence
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Markenimage
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Purchase decision
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Vertrauen
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Viral marketing
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Virales Marketing
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Prentice, Catherine
4
Park, Jungkun
3
Hyun, Hyowon
2
Al Khateeb, Amr
1
Alamanos, Eleftherios
1
Alnawas, Ibrahim
1
Amos, Clinton
1
Babin, Barry J.
1
Badgaiyan, Anant Jyoti
1
Badrinarayanan, Vishag A.
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Bhandari, Upasna
1
Bilgihan, Anil
1
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1
Chang, Klarissa
1
Chen, Nuoya
1
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1
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1
Dogerlioglu-Demir, Kivilcim
1
Dominique-Ferreira, Sergio
1
Dufour, Béatrice
1
El Hedhli, Kamel
1
Esteky, Sina
1
Fan, Xiucheng
1
Fellesson, Markus
1
Ferreira, Andreia
1
Fisk, Glenda, M.
1
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1
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1
Holmes, Gary R.
1
Ittamalla, Rajesh
1
Jayasimha, K. R.
1
Jiao, Jinfeng
1
Jillapalli, Ravi K.
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing and consumer services
International journal of hospitality management
52
International journal of contemporary hospitality management
20
Journal of business research : JBR
20
Journal of hospitality marketing & management
13
The journal of services marketing
13
Psychology & marketing
11
Journal of travel and tourism marketing
9
The service industries journal
9
Journal of service research : JSR
8
Journal of Asian finance, economics and business : JAFEB
7
Journal of consumer behaviour : an international research review
7
Service business
7
Tourism management perspectives : TMP
7
European journal of marketing : EJM
6
International journal of quality and service sciences
6
Journal of service management
6
Journal of service research
6
Journal of service theory and practice : JSTP
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
SpringerLink / Bücher
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of health organization and management
4
Journal of retailing
4
Journal of service theory and practice
4
Journal of the Academy of Marketing Science
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Tourism review
4
Health marketing quarterly
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
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ECONIS (ZBW)
37
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1
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
2
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
Saved in:
3
The effects of app-related factors on app stickiness : the role of cognitive and emotional app relationship quality
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014372634
Saved in:
4
Impulse buying tendency in live-stream commerce : the role of viewing frequency and anticipated emotions influencing scarcity-induced purchase decision
Qu, Yi
;
Khan, Jashim
;
Su, Yuyang
;
Tong, Jiao
;
Zhao, Shuo
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014373385
Saved in:
5
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
6
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
7
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
8
Chirping birds and barking dogs : Tte interactive effect of ambient sensory cue source and valence on consumers' choice of natural products
Esteky, Sina
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581863
Saved in:
9
A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing
Tueanrat, Yanika
;
Papagiannidis, Savvas
;
Alamanos, …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581885
Saved in:
10
Determinants of holistic passenger experience in public transportation : scale development and validation
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581906
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