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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~subject:"Customer satisfaction"
~subject:"E-business"
~subject:"Online-Marketing"
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Customer satisfaction
E-business
Online-Marketing
Consumer behaviour
218
Konsumentenverhalten
218
Social Web
76
Social web
76
Online retailing
75
Online-Handel
75
Internet marketing
49
Beziehungsmarketing
35
Relationship marketing
35
E-commerce
30
Electronic Commerce
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Viral marketing
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Virales Marketing
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Confidence
24
Innovation adoption
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Innovationsakzeptanz
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Vertrauen
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Dienstleistungsqualität
20
Service quality
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Kundenzufriedenheit
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Emotion
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Soziales Netzwerk
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Brand management
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Markenführung
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Data protection
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Datenschutz
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Personalisierung
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Social media
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Social relations
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Soziale Beziehungen
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Trust
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Hua, Zhongsheng
2
Li, Dahui
2
Warkentin, Merrill
2
Wu, Ji
2
Wu, Yi
2
Yu, Jie
2
Zheng, Chundong
2
Akrout, Houcine
1
Alonso-Almeida, María del Mar
1
Balaji, M. S.
1
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1
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1
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Cao, Yanan
1
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1
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Chang, Man Kit
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Che, Tong
1
Chea, Sophea
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Chen, Jengchung Victor
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Chen, Kuanchin
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing and consumer services
441
Journal of business research : JBR
315
International journal of hospitality management
229
International journal of internet marketing and advertising : IJIMA
125
Cogent business & management
110
Journal of hospitality marketing & management
107
The journal of services marketing
107
International journal of contemporary hospitality management
102
Journal of travel and tourism marketing
102
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
90
Journal of marketing communications
77
Tourism management : research, policies, practice
77
International journal of electronic marketing and retailing : IJEMR
74
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
73
Psychology & marketing
70
Journal of internet commerce
69
Asia Pacific journal of marketing and logistics
67
International journal of advertising : the review of marketing communications
65
Journal of promotion management : innovations in planning and applied research
62
The journal of product & brand management
61
Services marketing quarterly
59
The service industries journal
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
53
Journal of strategic marketing
49
Service business
48
European journal of marketing : EJM
47
International journal of consumer studies
47
Journal of the Academy of Marketing Science
46
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
45
Electronic commerce research
43
Journal of service management
43
Marketing intelligence & planning
43
Tourism management perspectives : TMP
42
Journal of marketing
41
The journal of brand management : an international journal
41
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
40
Journal of electronic commerce research : JECR
40
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
40
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ECONIS (ZBW)
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Behind the scenes : the role of writing guideline design in online charitable crowdfunding market
Zhang, Xiaorong
;
Huang, Hailiang
;
Xiao, Shengsheng
- In:
Information & management : the internat. journal of …
60
(
2023
)
7
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014434720
Saved in:
2
The effects of social media posts' characteristics on customer engagement : evidence from WeChat
Xu, Yue
;
Chen, Weiping
;
Ow, Terence T.
- In:
Information & management : the internat. journal of …
60
(
2023
)
7
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014434728
Saved in:
3
Unraveling the behavioral influence of social media on phishing susceptibility : a Personality-Habit-Information Processing model
Frauenstein, Edwin Donald
;
Flowerday, Stephen
;
Mishi, Syden
- In:
Information & management : the internat. journal of …
60
(
2023
)
7
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014434741
Saved in:
4
The "holiday effect" in consumer satisfaction : evidence from review ratings
Deng, Lingfei
;
Ye, Qiang
;
Xu, DaPeng
;
Sun, Fangfang
- In:
Information & management : the internat. journal of …
60
(
2023
)
7
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014434743
Saved in:
5
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
6
Do women and men click differently? : mobile devices mitigate gender differences in online dating
Fink, Lior
;
Ilany-Tzur, Naama
;
Yam, Hadar
;
Sokhina, Svetlana
- In:
Information & management : the internat. journal of …
60
(
2023
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014303269
Saved in:
7
Do virtual goods entice more online donations? : perspectives of mental imagery and project appeal
Zheng, Chundong
;
Cao, Yanan
;
Wu, Yi
;
Yu, Jie
- In:
Information & management : the internat. journal of …
60
(
2023
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014303333
Saved in:
8
Beyond a bunch of reviews : the quality and quantity of electronic word-of-mouth
Hung, Shiu-Wan
;
Chang, Che-Wei
;
Chen, Ssu-Yu
- In:
Information & management : the internat. journal of …
60
(
2023
)
3
,
pp. 1-12
Persistent link: https://www.econbiz.de/10014305753
Saved in:
9
Effect of linguistic disfluency on consumer satisfaction : evidence from an online knowledge payment platform
Zhang, Jin
;
Li, Xinrui
;
Zhang, Jilong
;
Wang, Liye
- In:
Information & management : the internat. journal of …
60
(
2023
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013534499
Saved in:
10
Social media advertising through private messages and public feeds : a congruency effect between communication channels and advertising appeals
Zeng, Fue
;
Wang, Ruijuan
;
Li, Stella Yiyan
;
Qu, Zhe
- In:
Information & management : the internat. journal of …
59
(
2022
)
4
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013271893
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