The "holiday effect" in consumer satisfaction : evidence from review ratings
Lingfei Deng, Qiang Ye, DaPeng Xu, Fangfang Sun
| Year of publication: |
2023
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|---|---|
| Authors: | Deng, Lingfei ; Ye, Qiang ; Xu, DaPeng ; Sun, Fangfang |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 60.2023, 7, p. 1-21
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| Subject: | Bad mood | Consumer satisfaction | Expectancy-disconfirmation theory | Holiday effect | Negative confirmation | Review ratings | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.im.2023.103863 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014434743