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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~subject:"E-commerce"
~subject:"Service industry"
~type_genre:"Aufsatz in Zeitschrift"
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E-commerce
Service industry
Customer service
5
Kundenservice
5
Beziehungsmarketing
3
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Relationship marketing
3
Selling
3
Service quality
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Verkauf
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Absatz
2
Electronic Commerce
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Emotion
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Online retailing
2
Online-Handel
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Sales
2
Authenticity
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Beschwerdemanagement
1
CRM use
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Complaint management
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Consumer service recovery
1
Controlling
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Customer relationship management (CRM)
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Customer service systems
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Customer value
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Dienstleistung
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Dienstleistungssektor
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Difference-in-differences
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Digital preservation
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Digitale Dienste
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Effect of CRM
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Effective use
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Electronic word-of-mouth
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Elektronische Archivierung
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Aufsatz in Zeitschrift
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Connelly, Catherine E.
1
Fisk, Glenda, M.
1
Ge, Chunmian
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Jiang, Junhui
1
Liu, Xiaoqian
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Shen, Yi
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Turel, Ofir
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Zhou, Yong-Wu
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
The journal of services marketing
23
Journal of business research : JBR
16
Journal of retailing and consumer services
14
Journal of service research
10
The service industries journal
10
International journal of hospitality management
9
Journal of service management
9
European journal of operational research : EJOR
8
Journal of service research : JSR
8
International journal of electronic customer relationship management : IJECRM
6
Cogent business & management
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of contemporary hospitality management
4
Journal of retailing
4
Journal of the Academy of Marketing Science
4
The journal of business & industrial marketing
4
The journal of personal selling & sales management : JPSSM
4
European business review
3
European journal of marketing
3
Information systems research : ISR
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of quality and service sciences
3
Journal of electronic commerce research : JECR
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of internet commerce
3
Psychology & marketing
3
Transportation research / E : an international journal
3
Australasian marketing journal
2
Business horizons
2
Business process management journal
2
Decision sciences : DS
2
Die Betriebswirtschaft : DBW
2
European journal of marketing : EJM
2
International journal of business information systems : IJBIS
2
International journal of electronic commerce : IJEC
2
International journal of industrial organization
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and operations management
2
International journal of services and standards
2
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ECONIS (ZBW)
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Zooming in the impacts of merchants' participation in transformation from online flash sale to mixed sale e-commerce platform
Liu, Xiaoqian
;
Zhou, Yong-Wu
;
Shen, Yi
;
Ge, Chunmian
; …
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012494909
Saved in:
2
Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir
;
Connelly, Catherine E.
;
Fisk, Glenda, M.
- In:
Information & management : the internat. journal of …
50
(
2013
)
2/3
,
pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
Saved in:
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