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~isPartOf:"International journal of business and economics"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Services marketing quarterly"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kundendienst"
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Emotion
Konsumentenverhalten
Customer service
47
Kundenservice
47
Customer satisfaction
27
Dienstleistungsqualität
27
Kundenzufriedenheit
27
Service quality
27
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
25
Beschwerdemanagement
11
Complaint management
11
USA
8
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8
Arbeitszufriedenheit
5
Job satisfaction
5
customer service
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4
Australien
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Einzelhandel
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Retail trade
4
Dienstleistungsmarketing
3
Dienstleistungssektor
3
Ethiopia
3
Service failure
3
Service industry
3
Service recovery
3
Services marketing
3
Äthiopien
3
Automotive services industry
2
Bank employees
2
Bankberufe
2
Cable television
2
Cultural identity
2
Finland
2
Finnland
2
Gerechtigkeit
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Hotel industry
2
Hotellerie
2
Justice
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English
26
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Aguirre-Rodriguez, Alexandra
1
Bavalur, Amulya Sai
1
Benoit, Sabine
1
Bish, Rachael
1
Boveda-Lambie, Adriana
1
Capella, Michael L.
1
Casidy, Riza
1
Chen, Martin
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Clouse, Shawn F.
1
Droms, Courtney M.
1
Guan, Xinhua
1
Heinonen, Johanna
1
Holmqvist, Jonas
1
Hsu, Li-chun
1
Julian, Craig C.
1
Khantimirov, Denis
1
Kinard, Brian R.
1
Kinard, Jerry L.
1
Koku, Paul Sergius
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
Kurnia, Pepey Riawati
1
Larivière, Bart
1
Lundberg, Heléne
1
Mattila, Anna S.
1
Mena, Miguela
1
Montoya, Detra Y.
1
Nair, Meeta
1
Paswan, Audhesh
1
Quach, Sara
1
Rafaeli, Anat
1
Roswinanto, Widyarso
1
Shin, Hyunju
1
Shooshtari, Nader H.
1
Sjödin, Ulrika
1
Stan, Simona
1
Sthapit, Erose
1
Sweet, Tia
1
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International journal of business and economics
Managing service quality : MSQ ; an international journal
Services marketing quarterly
Journal of retailing and consumer services
48
International journal of hospitality management
40
The journal of services marketing
38
Journal of business research : JBR
27
International journal of contemporary hospitality management
16
Psychology & marketing
15
Journal of hospitality marketing & management
12
Journal of service research
12
Journal of service management
10
Journal of service research : JSR
10
Journal of service theory and practice
9
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
International journal of consumer studies
7
Journal of service theory and practice : JSTP
7
Service business
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
The service industries journal
6
Academy of Management journal : AMJ
5
Cogent business & management
5
Journal of air transport management
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The Cornell hospitality quarterly
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Business horizons
4
European journal of marketing
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
SpringerLink / Bücher
4
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ECONIS (ZBW)
26
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
When culturally adaptive service behaviors affect customer satisfaction in shared ethnicity service encounters
Aguirre-Rodriguez, Alexandra
;
Boveda-Lambie, Adriana
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 277-293
Persistent link: https://www.econbiz.de/10013352802
Saved in:
3
Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
4
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
5
Scoring more after service failures : why do customers overclaim?
Khantimirov, Denis
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 124-139
Persistent link: https://www.econbiz.de/10011859504
Saved in:
6
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
7
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
8
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
9
My Soul Shoe* store story : poor product repair and customer service experience
Sweet, Tia
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 233-239
Persistent link: https://www.econbiz.de/10011971511
Saved in:
10
Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
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