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~isPartOf:"International journal of business and economics"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungsmarketing"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kundendienst"
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Dienstleistungsmarketing
Emotion
Konsumentenverhalten
Customer service
43
Kundenservice
43
Beziehungsmarketing
24
Dienstleistungsqualität
24
Relationship marketing
24
Service quality
24
Customer satisfaction
22
Kundenzufriedenheit
22
Consumer behaviour
10
Beschwerdemanagement
8
Complaint management
8
Dienstleistungssektor
8
Service industry
8
customer service
6
Dienstleistung
5
Salespeople
5
Services
5
Verkaufspersonal
5
Customer integration
4
Kundenintegration
4
Confidence
3
Gastronomie
3
Restaurant industry
3
Vertrauen
3
Artificial intelligence
2
Bank
2
Cable television
2
Customer value
2
E-commerce
2
Electronic Commerce
2
Employee retention
2
Erfolgsfaktor
2
Firm performance
2
Großbritannien
2
Hotel industry
2
Hotellerie
2
Information technology
2
Informationstechnik
2
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Article
12
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12
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English
12
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Berthiaume, Bilitis
1
Bish, Rachael
1
Brun, Isabelle
1
Coleman, Linda Jane
1
Falter, Mareike
1
Guan, Xinhua
1
Haberern, Lauren
1
Hadwich, Karsten
1
Iglesias Argu͏̈elles, Víctor
1
Medler-Liraz, Hana
1
Mena, Miguela
1
Rajaobelina, Lova
1
Ricard, Line
1
Seger-Guttmann, Tali
1
Shainesh, G.
1
Sharma, Anand K.
1
Srinivasan, V.
1
Sweet, Tia
1
Tuan Nguyen
1
Varela Neira, Concepción
1
Vázquez Casielles, Rodolfo
1
Weerapon Thongma
1
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International journal of business and economics
The service industries journal
Journal of retailing and consumer services
48
International journal of hospitality management
40
The journal of services marketing
39
Journal of business research : JBR
29
International journal of contemporary hospitality management
17
Services marketing quarterly
16
Psychology & marketing
15
Journal of service research
14
Journal of hospitality marketing & management
12
Journal of service research : JSR
11
Journal of service theory and practice
11
Journal of service management
10
International journal of consumer studies
8
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
Gabler Edition Wissenschaft
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Service business
7
European journal of marketing
6
International journal of quality and service sciences
6
Journal of air transport management
6
Academy of Management journal : AMJ
5
Cogent business & management
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
The Cornell hospitality quarterly
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Business horizons
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Manufacturing & service operations management : M & SOM
4
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ECONIS (ZBW)
12
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1
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
2
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
4
My Soul Shoe* store story : poor product repair and customer service experience
Sweet, Tia
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 233-239
Persistent link: https://www.econbiz.de/10011971511
Saved in:
5
Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
6
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
7
Not so flexible cable
Haberern, Lauren
;
Coleman, Linda Jane
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 269-272
Persistent link: https://www.econbiz.de/10011973047
Saved in:
8
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
9
The challenge to focus on customer needs
Guan, Xinhua
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 335-339
Persistent link: https://www.econbiz.de/10011974053
Saved in:
10
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
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